Sunbury House review

The hotel overall was good but as their was a wedding that day our party of 9 were constantly reminded of this by reception staff seeming for us to be put to oneside although in general staff were helpfull

Disappointing one night stay

A Disappointing stay at this hotel to celebrate our wedding anniversary for a romantic 1 night stay.

On arrival Reception was welcoming and helpful.

We had upgraded to a junior suite. The room was acceptable and clean, if a little tired (e.g cracked floor tiles in the bathroom). However, on reflection, it lacked some conveniences (no fridge, mini bar) and small things were not quite correct. For example only one bath robe in the room and given it was a hot day the chocolates and prosecco that were part of the package had seen better days.

There was a large group of children noisily playing and running around the hotel, apparently unsupervised. This included the restaurant, the bar and the grounds. We commented to the reception staff who acknowledged that there was an issue. I am not sure if any attempt was made to speak to their parents but this was very disruptive and not fair on the other guests.

Specifically they disrupted our meal in the restaurant and made the bar and grounds much less relaxing In the end we retreated back to our room. It made the whole experience more like eating in a fast food chain than a country hotel.

Whilst the service was fine and the meal was well cooked, the menu was actually quite limited and expensive for what it was. Only a sample menu was provided on line which was out of date and did not reflect what was on offer and the actual prices were significantly higher. Also there seem to be various versions of the menu on line, none of which were accurate. The restaurant dress code is advertised on the country hotel breaks website as smart attire. This suggests a more formal dining experience - not people dressed in football shirts and track shorts.

The breakfast was also disappointing - standard buffet at best. The food was greasy and the eggs overcooked. Not the standard expected at a quality hotel.

In summary our overall experience was disappointing and not the expected enjoyable evening in a restful country hotel environment. As it stands we could have had the experience that we actually got for considerably less money at a budget hotel.

We have formally complained over a week ago and to date have not received any acknowledgement from Sudbury house hotel.

Friendly and practical service

This was an excellent hotel, except for the shower, which was boiling hot and unusable. Big shame else I would return.

Enjoyable stay and pleasant staff. Not all perks included though

I stayed at the Sudbury House Hotel with my wife, Natalie and our 9 month old Maltipoo, Primrose. First impressions were very good, the entrance and reception areas looked very clean and the receptionist was very friendly and welcoming.

We headed to our room which was a nice size, clean and had a nice view overlooking the patio/garden area.

When booking our stay via CotswoldHotelBreaks.com we opted for a package deal which included a bottle of prosecco and chocolates in the room on arrival so we were disappointed this was not in the room when checking in. After settling in, we went to the restaurant for dinner and I mentioned to the nice lady on reception that the prosecco and chocolates were not in the room. She quickly apologized and said they were waiting to see which night we wanted these so I confirmed, we would be happy to have them the following evening instead and the receptionist confirmed they would make the arrangement and apologized again.

Disappointingly, on return to our room the following evening (after a full day out in the Cotswolds) the prosecco and chocolate were again absent from the room. I didn't want to have to raise a complaint about this so we decided to just leave it but it was quite frustrating that our package deal wasn't honored so we lost out on some of the benefits we had paid for. Especially after raising the issue the day prior.

That did sour the experience somewhat as we were looking forward to enjoying these in the evening.

Otherwise everything else was great and the food was delicious. Thank you.

Promises 4 star comfort but fails

Very limited and expensive evening restaurant menu which never altered during our 3 night stay. No food available at all throughout the day.so had to go out for lunch. Breakfast adequate but unexciting, Room basic with shortage of towels, 2 bath and 1 hand for 2 guests and only 4 coat hangers. Hotel at edge of village with a steep walk to and from it. Overall a poor experience and not what we would expect from a 4 star. .

Not a luxury break!!

Room clean but very little storage space (two small drawers, five coat hangers, no wardrobe) No safe, no fridge, shower caps or sanitary disposal bags. 2 bath towels 1 hand towel for two guests. Very basic tea/coffee making equipment. The grounds were beautiful and well cared for which is the only real plus point. Breakfast very basic, no made to order food eg eggs Benedict which is usual in an hotel that is classed as 4 star. Evening meals not good. Little choice and rather expensive for food of a substandard quality. No tablecloths just "Formica" type bare tables. Absolutely no food available at lunchtime so obliged to leave the hotel. The hotel was totally unable to find a taxi or transport for us to go into Faringdon (one guest with problems walking) The staff were very pleasant but in the dining room desperately overworked, especially at breakfast time. This is most definitely NOT a 4 star hotel.

Lovely Cotswold s hotel

Lovely hotel within easy walking distance of pleasant town with its own nice hotels/bars for eating and drinking. Also nice walk to the famous folly. Good menu in the restaurant and hearty breakfast.

2 Days in Farringdon

Lovely hotel. Our room was large overlooking the front of the property. Farringdon small town less than a mile away Easy reach of the many Coltswolds towns. Very few guests in the hotel during our stay so not much atmosphere but the staff were lovely