Widbrook Grange

Luxury Cotswolds hotel with indoor swimming pool near Bradford-on-Avon

Member since 2018

Tier three

From £80.42 pppn for a 6 night stay
to £115.36 pppn for a 7 night stay

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Widbrook Grange Reviews

Wiltshire, BA15 1UH

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Widbrook Grange

315 reviews, sorted by Date Rating

Some improvements needed

Penny B, Somerset, stayed: January 2025

Room had a super king bed which was great. Clean. Hotel has nice decor. Food ok. Handy for visiting Bath.

Negatives: no hot water on Saturday night. We complained and the explanation was because the rooms either side of us had used up all the hot water. No Wifi in the separate block we were in from the main hotel building. No dog towels for muddy paws and bellies which we were not advised about this before our trip. No shower gel, just shampoo, conditioner and moisturizer supplied. One of the electric heaters in our room had the control switch incorrectly fitted by an electrician so we had to get the porter to switch it on for us. Apparently a fault that had not been corrected for sometime.



Widbrook Grange says...

Thank you for sharing your feedback. We're pleased to hear you enjoyed the super king bed, the cleanliness, and the décor of the hotel. It's also great to know the location was convenient for visiting Bath.

However, we're sorry to hear about the issues you encountered during your stay. We apologise for the lack of hot water and the inconvenience caused by the Wi-Fi not reaching the separate block. We'll make sure to better communicate the availability of dog towels in the future. We also appreciate you highlighting the issue with the heater control switch, and we'll ensure this is addressed as a priority.

If you would like to discuss your experience further, please don't hesitate to contact our General Manager directly. Thank you again for your valuable feedback, and we hope to provide a more enjoyable stay on your next visit.
Kind regards,
Widbrook review coordinator.

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A country hotel

Anon, stayed: January 2025

We very much enjoyed our stay, we were sorry that the staff were unable to get the internet to work in our room.



Widbrook Grange says...

We're so glad to hear you enjoyed your stay with us! We'll be sure to share your feedback with our operations team regarding looking into wifi.
Kind regards,
Widbrook review coordinator.

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Post Christmas treat in a lovely hotel.

EY, stayed: January 2025

The room was fantastic, with really unusual touches. We stayed in the music room, which was lovely. Only concern was the water pressure in the morning as we had no water coming through we presume to the number of people showering.
The staff were exceptionally friendly in particular the staff serving in the restaurant. Great location and we really would go back.



Widbrook Grange says...

Thank you for your kind feedback. We're thrilled to hear you enjoyed your stay in the music room and appreciated the unique touches! It's also fantastic to know you found our staff exceptionally friendly, particularly in the restaurant, and that the location was ideal for your visit.

We're sorry to hear about the issue with the water pressure in the morning. We'll certainly look into this to ensure a better experience in the future, particularly during busy times.

Thank you once again for your positive comments, and we'd be delighted to welcome you back on your next visit!
Kind regards,
The Widbrook Grange review coordinator.

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  • Would stay here again

Great stay

SN, Surrey, stayed: January 2025

What a great quirky place to stay. Plenty of character, great staff and wonderfull food. A really relaxing two days. Will be back.



Widbrook Grange says...

We're thrilled to hear you enjoyed your stay! We agree that our location and staff are exceptional. We'll be sure to share your kind words with our fantastic operations team. We look forward to seeing you again!

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Saved by the food

Anon, stayed: January 2025

Spent 2 nights here on a DBB package. The building is in an OK condition and has a nice little atmosphere. The room was fairly big with large windows but had several issues. Wardrobe door wouldn t shut, bathroom door lock did not work and could not be properly shut. Decor was more tired than chic. Bathroom sink had no hot running water. Heating worked on the 1st evening but not on the 2nd night. Made reception aware of all the issues with the room and it was promised maintenance would fix them but we saw no evidence of anyone ever coming to look at the issues. Second night we complained about the heating and again a promise of a heater was all we had. The heater obviously never turned up.
The only upside of our stay was the food. I would visit the restaurant again.
Shame as the whole experience could have been made much better if the staff had cared about hospitality just a tiny bit.



Widbrook Grange says...

Thank you for sharing your feedback, and we're truly sorry to hear about the issues you encountered during your stay. It sounds like there were several aspects that did not meet your expectations, and we sincerely apologise for the inconvenience caused.

We take all feedback seriously, and it's disappointing to hear that the room issues weren't addressed during your visit despite our promises. We'll certainly be following up with our maintenance team to ensure that these problems are resolved promptly for future guests.

On a positive note, we're glad to hear you enjoyed the food in the restaurant! We always strive to provide a great dining experience, and we appreciate you highlighting that.

We'll be sure to take your comments into account to improve our overall guest experience and ensure that staff are more proactive in responding to guest needs. Your feedback helps us to get better, and we hope you might consider giving us another chance in the future to deliver a stay that truly meets your expectations.

Thanks again for your review.

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Anon, stayed: January 2025


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Wonderful Suprise

Jane B, Gloucestershire, stayed: December 2024

I took my husband to this wonderful hotel 12th to 14th Dec for Christmas and as a surprise, invited our best friends along. The hotel were in on the whole event and made it all happen when we arrived.
Aaron on reception was truly wonderful and so helpful and friendly. Clearly a man who loves his job and must be a complete asset to this place. Our rooms were quirky and spacious with an old fashioned bath in the room and a lovely bathroom with the rain shower head. Our favourite, was the bar area which had a wonderful ambience as well as the amazing variety of gins. The dining and other seating areas were cosy and warm and the food excellent. This hotel had such a wonderful feel about it the staff were so lovely and friendly.
The only thing we all said, was that the lady serving us for breakfast the first morning, was on her own and did not come across as friendly as the others. We attempted to cheer her up and I even offered to help her the next morning. Sadly, the reply was " I'm not here tomorrow and there will be 2 of them ". Not what you expect, a thank you would have been better. I guess everyone has their off days.



Widbrook Grange says...

Thank you so much for your wonderful review. We are thrilled to hear that you and your husband, as well as your friends, had such a memorable stay with us, especially during the festive season. It sounds like we were able to make your surprise celebration a truly special one, and we are pleased that you enjoyed all aspects of your stay.

We're delighted to hear such positive comments about Aaron at reception – we will be sure to pass along your kind words to him. He truly is a valued member of our team, and we're so glad that his friendly and helpful nature made a lasting impression.

It's wonderful to know that you enjoyed your quirky and spacious room, as well as our bar area, which has become a favourite for many of our guests. We're also pleased that you found the food and atmosphere to your liking. Our team works hard to ensure that every guest has a warm and welcoming experience, and it's great to hear that we succeeded in this regard for most of your stay.

We do sincerely apologise for the experience you had with our colleague during breakfast. It is certainly not the standard of service we aim to provide, and we understand your disappointment. Please rest assured that we have passed your feedback along to the relevant team members, and we will work to ensure that any future interactions are as pleasant as the rest of your experience with us.

Once again, thank you for taking the time to share your thoughts. We would love to welcome you back for another stay in the future, and we hope to make your next visit just as special, if not more so.

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Relaxing 2 night break

AG, West Midlands, stayed: December 2024

All aspects very acceptable, room clean and cosy, dinner delicious and beautifully cooked, breakfast exceptional and staff just lovely.very good value and will return next year.



Widbrook Grange says...

Thank you so much for your kind words and fantastic feedback. We are absolutely delighted to hear that you enjoyed all aspects of your stay with us, from the cleanliness and comfort of your room to the deliciousness of our dinner and the exceptional breakfast. It's also wonderful to know that our team's hospitality made such a positive impact on your visit.

We truly appreciate your comments regarding the value of your stay, and we're thrilled to hear that you plan to return next year. It will be our pleasure to welcome you back for another memorable experience.

Thank you once again for taking the time to share your thoughts with us. We look forward to seeing you again in the near future!

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