Lovely stay

Very welcoming staff. Lovely bedroom with the most comfortable bed and pillows . Food was of high quality and staff helpful. Grounds pretty even in the poor weather.I used the swimming pool which was fine once in ,but the air temperature was cold. There appeared to be only one shower available to shower afterwards . As such,I stood shivering in my towel waiting for it to become free. If I had known this I would have brought the dressing gown provided from my room to provide a bit of warmth or gone back to my room in the gown ( although you have to go outside to do this) The one improvement would be to heat up the facilities in this area . Our bedroom was lovely and warm however and the hotel even provided tooth brushes .

Great Stay

All very good

Very enjoyable stay

We spent two nights at the hotel in February 2025 celebrating our wedding anniversary. The location is excellent for the surrounding area including Bath. Bradford on Avon is busy but the nearby town of Marlborough is lovely. The Avebury Stone Circle is within easy reach by car.
The staff were excellent and ensured that we had a nice stay. Our bedroom was called the Music Room and was very comfortable (bed linen was excellent and the bed perfect) although the lighting wasn't great for reading at night for a pair of oldies. Some guests might find the room decor 'quirky' (e.g. a violin case for the tea and coffee and a converted trumpet for a bedside light) but we were very happy with this. Breakfast was freshly cooked with a good choice of options available. The evening meals were good but bordering expensive, quality ingredients and good service made up for the cost. The grounds are extensive and well maintained, dogs are welcome and that seems another good point for visitors.

Some improvements needed

Room had a super king bed which was great. Clean. Hotel has nice decor. Food ok. Handy for visiting Bath.

Negatives: no hot water on Saturday night. We complained and the explanation was because the rooms either side of us had used up all the hot water. No Wifi in the separate block we were in from the main hotel building. No dog towels for muddy paws and bellies which we were not advised about this before our trip. No shower gel, just shampoo, conditioner and moisturizer supplied. One of the electric heaters in our room had the control switch incorrectly fitted by an electrician so we had to get the porter to switch it on for us. Apparently a fault that had not been corrected for sometime.

A country hotel

We very much enjoyed our stay, we were sorry that the staff were unable to get the internet to work in our room.

Post Christmas treat in a lovely hotel.

The room was fantastic, with really unusual touches. We stayed in the music room, which was lovely. Only concern was the water pressure in the morning as we had no water coming through we presume to the number of people showering.
The staff were exceptionally friendly in particular the staff serving in the restaurant. Great location and we really would go back.

Great stay

What a great quirky place to stay. Plenty of character, great staff and wonderfull food. A really relaxing two days. Will be back.

Saved by the food

Spent 2 nights here on a DBB package. The building is in an OK condition and has a nice little atmosphere. The room was fairly big with large windows but had several issues. Wardrobe door wouldn t shut, bathroom door lock did not work and could not be properly shut. Decor was more tired than chic. Bathroom sink had no hot running water. Heating worked on the 1st evening but not on the 2nd night. Made reception aware of all the issues with the room and it was promised maintenance would fix them but we saw no evidence of anyone ever coming to look at the issues. Second night we complained about the heating and again a promise of a heater was all we had. The heater obviously never turned up.
The only upside of our stay was the food. I would visit the restaurant again.
Shame as the whole experience could have been made much better if the staff had cared about hospitality just a tiny bit.