Greenway Hotel

customer service would have been excellent as well but for an hour delay to our restaurant booking.
A large corporate party was booked in at the same time and a few diners were 'forgotten'. The staff were very apologetic and did treat us to a nightcap so not all bad.

Beautiful hotel... Small hitch

The room was gorgeous, hotel and spa wonderful... Unfortunately there was a problem with the water on the morning we were leaving, so we were compensated.. I'd have liked to have known about the problem with us having no water before trying to turn on taps etc Maybe a note or call with alternative arrangements would have been more helpful. However if this was a one off... I would highly recommend the hotel.

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PERSONAL STAY EXPERIENCE

- Room: poorly designed, TV sited @ wrong place, too much bulky furniture, inconvenient electrical points, wardrobe out of date etc etc
- Gratuities: grossly over charged (should be discretionary)
- Food: portions not enough, too small and sides vegetables charged as extra ! ( 7.00 for 4 chips and few carrots ) , fried toasts 1/4 of 1 slice of bread
- Wine: wrongly charged and hence had to rectify

Inconsisent....

We have stayed at The Greenway several times but found this stay slightly lacking. The service was very poor in the restaurant and we felt very neglected as a result of a large group in a private room. The accommodation was adequate but nothing special, the spa is very good and provided the necessary escapism we required. We will probably return as the location suits us but we will expect an improvement on the service.

Excellent

Excellent throughout would re visit without a doubt

Greenway

Had a fantastic stay at the hotel. I have stayed in other Eden Group hotels and this one has been the best so far. I can't wait to go back.

A Luxurious Relaxing Weekend

On arrival, though a small manor hotel, it is very attractive with well attended grounds. The staff were welcoming and could not do enough to help. The room was superb and the spa facilities were excellent. The food in the restaurant was outstanding and the staff attentive and friendly.
All in all my wife and I had a fabulously relaxing weekend in beautiful surroundings, I just can't praise it enough.