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This a fabulous hotel, which we have been to a number of times, although this time we had quite a few problems, although afterwards the manager was very helpful. Great food and restaurant.

Hotel didn't totally meet our expectations

Owing to continuing works at the Hotel, we were offered a room upgrade and complimentary wine with our evening meal. We appreciated this, but, had we known the extent of the disruption eg Garden Room restaurant replaced with the Spa Cafe, and no lounge area, we would have booked elsewhere.
Somewhat disconcerting was being asked to pay a supplement and service charge on leaving, for food we hadn't ordered on the first evening.

Friendly and relaxing stay

For the warm welcome by James and the knowledgable Alex in the bar the hotel was exactly what we needed. The feature room exceeded our expectations plus the food in the restaurant was first class apart from the lack of pheasant on our second night. I was offered pigeon which I accepted but was not told it carried a 19 supplement! In fairness this was waived but I should have been told.
The renovation of the reception didn t trouble us except from no beer on tap being available.
The spa and hot tub is brilliant.
Well done Greenway.

Luxury break

We have been before and loved it . Was our wedding anniversary so special occasion. We had recently lost our much loved border terrier and were looking forward to enjoying the embience of the hotel s facilities. We hadn t been properly informed regarding the extent of building work before our arrival otherwise we would have changed our booking . Bedroom/ main bar / lounge and reception had all been moved . We were meant to be staying in a bedroom in the main house . The restaurant was noisy with drilling etc so enbience was poor. The staff were fantastic as usual were trying to do the best they could under the circumstances.. It was 550 for two nights which under the above circumstances was not acceptable in our opinion .

Disappointed

The main entrance was close nothing tell us this before and we needed to gonin by the Spa not the same as what we were expected. We haven't been told what time the breakfast was and nothing in the room either to tell us. The food was good but not excellent and no one asked us if the food was good. The breakfast was bad, poched eggs were boild eggs. My partner have her beens served stone cold, and it was really difficult to be helped by the staff present that day. We mentioned this when we left and the staff was like ok whatever. Beautiful place but not the service expected.

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Excellent spa facilities

Enjoyed our 5star room it was facilities were excellent breakfast was yummy but found there was a limited choice of dinner ...not keen on duck or venison
Overall excellent stay