General feeling of hotel

Much enjoyed the room, facilities and general facilities of the hotel, good location - evening dinner somewhat of a shock- nouveau cuisine to the extreme??!!  Reception area needs shaking up - incorrect bill, understand beyond control card machine not working - but difficult - we have been waiting for a refund now all this time - can now not get any response from the hotel, firstly telephone out of order, then e mail out of order, next excuse person dealing with this not available, then not there, then after speaking to someone and ensured would be sorted - we would hear back directly - not a word and cannot raise a glimmer from anyone at all - find this most annoying and afraid impossible to recommend this hotel to any other friends.

Absolutely luxurious

I booked a 4 night break in March for our 20th Wedding anniversary, we had a wonderful time, the spa was beautiful and peaceful. The staff were helpful and met all our requirements. The menu was good but for a four night stay could have done with an extra dish or two. The actual quality of food was very good and very rich.
If you want to have a special break then this is the place for you.

Really lovely stay

We had a lovely room in a beautiful hotel. Lovely location and great ambience. Our only feedback would be that there simply were not enough staff in the restaurant. They worked so hard but we waited more than an hour between each course and never left the restaurant until gone 11pm. Otherwise a lovely stay.

Will always return to this hotel

This is our 3rd time visiting this hotel and every experience has been as enjoyable as the last. From the staff to the delicious food to the stunning spa it just ticks all the boxes for a little escape getaway. I have been pregnant on two of the stays I had here and the spa was just a delight and exactly what I needed to recharge the batteries. Unfortunately there were no treatments available on this visit but have had some in the past and they have been fab.
Would definitely recommend this hotel for a girly spa break or away for a romantic weekend with your significant other for a relaxing break.

A lovely escape and a very relaxing stay

I booked my stay as part of my 40th Birthday and a chance for me and my partner to escape the kids for a couple of days. The hotel was lovely and the spa was really great. The experience was overall very good but there were a couple of things that bugged me a little. Our room was lovely and very roomy but there was an awful smell from the drains in the bathroom that we couldn't really disguise enough. I did raise this with the management when I left, but all I got was an 'OK I'm sorry to hear that'. I was also charged 10% on my meal which I was surprised about as I booked everything as a package deal including the meal. When I've done this in the past, everything is pretty much covered. The 10% wasn't a huge amount but a bit annoying as I wasn't expecting it. The evening meal was lovely and the breakfast was superb. I would recommend this hotel & spa and despite the small annoyances, I would stay there again.

Great getaway to Greenway!

I booked 1 evenings stay and wish it was longer! From the moment I drove up the drive to the moment I left, I felt as though I'd been transported to another world. I felt very special and welcomed by all the staff. The building is exceptional and has a fabulous atmosphere. Can't wait to return!

The Greenway Hotel and Spa

Me and my partner have stayed at this hotel twice now and thoroughly enjoyed our experience here. The entrance and hotel is beautiful. Open log fire in reception which was very welcoming. Staff couldn't do enough for you. We were waited on hand and foot. The room we stayed in was very spacious and a lot better than we had expected. The spa is also lovely and relaxing with a stunning hottub in a small but cosy courtyard. The only down part was that the log fire in the spa courtyard was not lit. When we visited was in December 2015. Thanks for a great stay. We will definitely return and recommend to family and friends.

Fabulous Place shame about the food

I never write reviews but this time I feel the need to. Our stay was lovely with great service, a lovely room and a beautiful spa to use. However, our included 3 course meal was poor at best. I never leave food but on this occasion left half my starter and virtually all of my main course. We both decided not to embark on a third disappointment and asked the restaurant to not bring out desserts.  

The following morning upon check out I was asked if everything was ok with our stay. I politely said yes it was lovely however the food was terrible. To which I got in reply 'I am sorry to hear that Mr Freeman, have a nice Christmas'!  I took care not to make a scene or be rude about complaining, but to be greeted with such apathy on check out was quite disturbing. We will not be returning.