Nice hotel in great location

A lovely hotel with very attentive and friendly staff. Large comfortable bedroom & bathroom. Would recommend this hotel to stay for its central location in Morton in Marsh.

Disappointing

The window in the room as broken which meant we couldn t close it. We were there over the bank holiday weekend and it was cold. This was dealt with very poorly by reception staff who did little to smooth things over and were defensive and argumentative. Eventually the window was shut, but we were then unable to open it.

I don t believe the window latch had only just been broken - it looked as though it had been missing for some time and had clearly been overlooked by housekeeping staff.

The manager spoke to us just before we had supper and said he would be arranging something re the price via off peak luxury. We ve heard nothing more that a week later.

We paid a lot of money for our stay and not only was there an issue with the room, it was dealt with very poorly. I would expect a lot better service in a hotel of this standard and a certainly
wouldn t expect a broken window.

Almost a perfect 5

Breakfast wasn't was poor, 2nd hand jam pots, no milk, tepid we can easily forgive this as dinner was excellent, all the staff were great and the rooms were spotless and very comfortable.

Attractive hotel offering good service

A lovely attractive hotel fusing traditional with modern touches. Upon arrival we were greeted by a
Very friendly welcome.
During our stay the staff were always attentive and friendly. The service was really good.
The room we stayed in was comfortable if a bit tatty in places. The bathroom especially could have done with a bit of tidying up and modernisation.

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Enjoyed our visit as with previous visits

An unenjoyable stay

We didn't enjoy our stay. The room was rather small and extremely hot with the result that we spent an uncomfortable night. The staff were unwelcoming - so much so that they tried to stop us going to the restaurant although this had been booked. Finally, we were double charged on a part of the bill.

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Relaxing hotel

A very enjoyable stay with friendly, professional service.