Ready for a refurb

Lovely building and grounds and very nice staff but rooms were dated and ready for refurbishment. The nicest room was the large reception room by the fire. It knew what it was and was fitting for the period of the house. The more modern areas like the bar were more like a premier inn. The food was average fair and nothing special we had a much nicer meal at the kings arms. I should mention that we did get a room upgrade but the room was decorated like my grandma s house in the 80 s. We had come from Estella Manor which is definitely 5 star. This place is 4 at best.

Poor Value for Money and Service (Particularly the Spa and Team)

The exclusivity and service advertised for this hotel and the price lead me to believe this would be an unforgettable experience and weekend in the Cotswolds. Your Hotel reception team were good and on point so no issues there but the 2 days spent at your hotel fell short of expectations in many ways.

The hotel and decor is pretty tired and our room itself seemed a bit on the knackered side and unclean. The bathroom itself looked like there had been some sort of trauma / incident it it with what only can be described as blood stained floor tiles across the whole space.

The main issues we had as guests were the Spa. Upon arrival to what would be considered a relaxing experience we were not really welcomed and seemed a bit of an inconvenience to the receptionist / host. She actually didn't even look up from the desk or computer to greet us and was in no way interested in showing us around the facilities to the point that we were left to ourselves to open doors and see what was there. Customer Service and Guest Experience training are in serious need!

The heated pool outside sounded great but was actually pretty cold and so after a cold water experience we decided to come back inside. On arriving back in the spa room i have to say that again for the money we were left standing in a corner as all 7x beds (odd number for a couples retreat) were taken by other guests. Standing waiting to get into the spa pool or sitting in the Sauna as there was no where else to sit was not the best experience. Its quite alarming in terms of the size of the hotel that the facilities are not fit for purpose.

Rest assured that after 20 mins we left and went back to our rooms.

Lovely stay

We had a lovely stay at Ellenborough Park Hotel. The room was clean, large and well maintained. Beautifull grounds and nice outdoor swimmingpool and gym. Wellness rather small and swimmingpool not adjacent. Restaurant was beautifull, althoug the food was not outstanding (strange combinations of ingredients) and thus overpriced. Breakfast was excellent. Staff very friendly. Overall a recommended place t stay!

Lovely location and excellent break

We had a spa treatment, lunch, evening meal and B&B. Everything about Ellenborough is excellent. Food and drink was exceptional and service outstanding.
The grounds are beautiful and I d imagine on a Summers day would be perfect.
Our room was spacious, comfortable and spotless.
The menu left us spoilt for choice and we are looking forward to another visit soon.

Cannot recommend this highly enough.

Beautiful place but so cold

The hotel is truly a magnificent building in delightful grounds, with very good access to Cheltenham. The cocktail menu was very good and they were made excellently and well presented. Good range of wines and champagnes. Unfortunately the restaurant menu was just so-so and the quality of the food matched that. The real problem for us was that whole building including the bedrooms were icy cold, roaring log fires in the main rooms didn t really cut the mustard. The bedrooms had minimal radiators and a much needed electric convector heater. The bathroom was absolutely freezing, because of this we were tempted to come home on day one but we stayed for the entire stay as (a) there is a no refund policy and (b) we had a dinner appointment on day 2 in Cheltenham. I think a stay during warmer times would have been very different.

Nice location

We chose this 5 star venue for our 30th Wedding Anniversary and being dog friendly. Having access to a private garden area was beneficial. We were very pleased with the room. We felt choices on the evening meal menu were very limited however the breakfast was superb. Disappointing checkout where several queries (i.e. prepayment of dog and meal allowances of 50 per person per evening meal were not taken in to account) on the bill took 40 minutes to resolve. In addition, we did not receive the welcoming arrival drink, however a reduction was made to our checkout bill.

Lovely looking hotel

Bought as a gift, spent two nights here, very pleasant helpful staff, lovely room and ambience.

Disappointing Stay

No heating in bathroom and staff could not resolve. Breakfast was not very good.