A lovely stay with very friendly staff

booked Ellenborough Park for my husband's special birthday and we weren't disappointed on arrival. The approach is very impressive and the building beautiful with such character. The welcome was very friendly and all the staff members were only too happy to chat and impart very useful information or just pass the time. I have to say it was a little disappointing to find the restaurant closed for dinner as I had a nice frock to wear but we ended up sitting in the atrium which was a little chilly and didn't feel particularly special but the chateaubriand was excellent. To be honest I am not really sure why the restaurant was closed since the horse box was much smaller and so people appeared quite closely seated, whereas they could have been much more spaced out in the restaurant. The only other thing to mention was the real fire in the lounge, whilst it was lovely to see an open fire in such wonderful surroundings, I think the chimney may have needed sweeping as the smoke was quite choking at times. All this having said, we had a thoroughly lovely time and wouldn't hesitate to stay again (perhaps in the summer months when we could enjoy the outdoor spaces!)

One night stay

We had a lovely night at the ellenborough, and would stay again.

No review title

Birthday weekend away

Had the most abating night away at Ellenborough Park. What a beautiful despite the torrential rain all weekend.
Our room was so comfortable and lovely. We were taken to our room by a really friendly chatty gentleman who told us all about the history of the hotel.
Our only gripe was the restaurant food. The fine dining restaurant is currently closed due to the cove but we were happy with the More limited menu we were given.
We chose Chateaubriand as a treat and although the meat was good quality and cooked well it was stone the triple cooked chips and clearly been fried in a very old chip fat so they smelt and tasted like that old greasy spoon cafe chip which was very odd putting.
Definitely expected better!!!
Didn t want to spoil the evening meal or weekend with sending it back ...but in hindsight should have bought it to their attention at the time.

Amazing hotel

Lana the waitress was very nice but your toilet had a leak

Not as Expected

On arrival we unload the car and booked in at reception to learn that our allocated room required us to drive back to the front gate in a separate block. Ended up walking back to the main building to get assistance in locating the room as all we had was a room number which were not well signed though out the property
On the plus side the rooms are super - spacious and well appointed with super size bathrooms with all amenities and quiet.
I had hoped that the overnight experience would have included some fine dining to match the location and the hotel itself.
However we were pre booked by the hotel into the Horse Box Restaurant situated off the bar area of the hotel and the menu was less than exciting. Pub style feel to the restaurant with menu and food to match - but at restaurant prices - and topped up with 12.5% service charge which includes the wine - at restaurant prices
Reception took 2, in hotel, spending deposits due to a transaction malfunction that did indeed go through- one of which was on a debit card and I am still awaiting the refund as the actual charges where put on the second Credit card.
The staff where friendly enough under difficult service circumstances at this Covid time.
I can't say that the stay was value for money or offered the experience that we expected

Luxury Break

Great welcome, very spacious and comfortable room. The staff came up with a a good alternative to the champagne welcome and gave us some soft drinks which were different to the usual fruit juice of fizzy colas and lemonades.

As with most UK hotels and pubs I feel the options for those that are tee total could be better but credit to the bar staff, they did a good job of finding an alternative to meet my needs which I see as no different to other dietary needs/choices such as being vegetarian and needing gluten free food.

Look forward to making a return visit and a longer stay.

No review title

My partner and I had a wonderful stay. We were veryhappy with everything except for the a few of our meals. My partner ordered poached eggs for breakfast, they were hard. Another time we ate in the stables, I orderdered the duck in a hoisin sauce,....... It was drowned in the sauce and duck was dry.
How ever everything else was perfect and a fabulous location.