Short break

We enjoyed our stay, lovely village with good access to surrounding area.
Staff very friendly but a bit young and inexperienced,not always able to answer queries.

Disappointing birthday surprise

The room in the cottage wad lovely but we didn't arrive until 5.00 on a cold Febbruary afternoon and there was no heating on.
Went for dinner reserved at 8.15, fire had gone out no candles lit, asked to be moved from first location. It was so cold and draughty. Moved table but still no radiator on. Menu disappointing. Lovely starter but main course looked like it had been dumped on the plate for 26. Didn't bother to stay for dessert. Breakfast awful. Went to breakfast at 9.30 supposedley finished at 10.00. Staff languidly pointed at the buffet and left us to it. No bread or pastres, and no fruit salad left. Hot food was cold and we couldn't eat it. Had to go and ask for toast, then no marmalade. Coffee from a flask was luke warm. A disappointing stay for my surprise 60th birthday.

GREAT STAY

we were only staying one night and there happened to be a wedding on that day, however the staff were excellent and the lay out was perfect can't see the wedding effecting us much
the food menu was excellent and cooked to perfection, the room was a good size and well decorated, clean and a comfy bed
set in a very small pretty village a great hotel with exceptional staff

In need of TLC

The hotel is for sale and it showed. There was a definite lack of investment in upkeep. Our, so called, Executive room was accessed via an outside alley which needed, at least, sweeping and up a narrow staircase which had spindles missing.
Whilst the room was clean the toilet was dripping, the shower was very difficult to control and the showerscreen allowed water to escape onto the floor. In addition it faced onto the busy road thus the noise and lights of passing vehicles were intrusive. The room could be described as having character but we were aware of noise from above and below.
The restaurant lacked any ambience and needed decorating.
The food was acceptable except on the first night when the beef burgers were burnt and very dry. A promise of free starters or desserts the next day was not passed on to reception.
The staff were all very pleasant but lacked some training.

Wroxton House overnight stay

Lovely location, lovely Cotswold villages. Very comfortable stay, friendly staff.
Beautiful old building

Disappointed

Not up to expectations, particularly the catering and the standard of the room.
I believe that the hotel had recently been taken over; it was not ready to offer a full service.

Chocolate box village

Pretty thatched frontage with rooms in annex behind. Disappointed still using covid as an excuse not to service the rooms as may as well stay in an Airbnb. Staff are friendly but a little disorganised especially at breakfast. Food was good quality but the dinner menu has very little choice with too much fish and no red meat option.