Fab stay at Welcome Spa Hotel and Golf Club

What a touch of luxury fir us 4 women to have a look at thw Town only 7 minutes drive away.
We were provided with a bottle of Prosecco for the two of us sharing our room and our friends room.
Dinner was lovely in the evening and a great breakfast and as weather was glorious they allowed us to eat outside.
Will definitely return to this Hotel and absolutely recommend it, next time we will use the spa.
The Hotel has a lot if history and it was fascinating to hear this from the staff.

Great hotel - appalling chef

We stayed for 2 nights at the hotel and found it to be absolutely beautiful and exceeded my expectations immediately with a lovely warm welcome and stunning location.

I had 2 poor experiences with the food:

1. I ordered a fish finger sandwich at 4pm, by 5.15 there was no sight of it. My partner raised this with them and within 10 minutes the food arrived but was frozen in the middle.

2. The only night we had dinner there, our food order was taken and again, an hour and fifteen minutes had passed with no starter arriving and it was 9.15pm by this point. Given i'd not had my butty earlier i was very hungry.

The situation was handled well by the restaurant staff but the chef (who was/is leaving was creating havoc).

I'd stay there again but would want to know a new chef was in place first.

Mini break

Lovely hotel & grounds Excellent location to go off into town. Hotel staff all very helpful Lovely clean rooms Great food choice on the breakfast buffet Catered for dietary needs with no problems Also it was great you can use the spa as part of your stay Loved it Thank you

Ideal hotel and location for Stratford

The staff were exceptionally helpful when my husband was unwell. I was able to thoroughly enjoy the spa each day.

Relaxing break

We stayed here for one night as a birthday celebration. Two of us upgraded our room to a four poster room. My two sisters shared a basic twin, they did comment that the room was old and dated. On the contrary- the four poster room was absolutely lovely.

Dinner was very good, food was tasty and lovely and hot. Breakfast was good and there was lots of variety. All of the staff were very friendly.

We enjoyed the SPA, it was very relaxing. We would definitely return again. It was really enjoyable.

Absolute shambles

Not a great stay at all . I paid for the stay upfront. On arrival the receptionist asked if I want to leave my banks details just in case I wanted to charge anything to the room . I said yes so the receptionist took my card and was meant to take a pre authorisation but instead charged me the full amount of my stay again . She asked me if I had been charged which I said yes and showed her my bank account to show her that is had been taken off my balance . At the time I was like it s ok mistakes happen . After a few minutes the receptionist refunded my card which can take up to 10 days to go back on . Myself and my wife went to our room which quite frankly wasn t the best . The grout in the bathroom was stain like an orange colour and the bath looked grim . There was damage to the wall and overall it wasn t that nice . But we decided to make the most of it . We went and had a drink at the bar . One of the bar people had no idea what he was doing . There was a major issue with there system as it kept crashing . We just saw the funny side of it . After a few drinks in the garden we went and had dinner . We were greeted and sat down . The lady asked if we wanted a wine menu which we said yes please . After a few minutes we ordered food the selection wasn t great . There was no upselling or anything . A lot of people rushing around due to a wedding being on . The one issue we had was the main course was covered in a gravy not in a seperate boat or anything . The food was ok not the best . After dinner we went to the bar and had a couple more drinks . The next morning we went to have breakfast and it was not pleasant at all the buffet hot food was gross . I was happy to leave the hotel . When we checked out I asked the receptionist how long it would take for the money to go back into my card . He replied he could be up to 10 days. I was asked to show proof of the refund which I showed him the receipt the lady gave me . He said I h yes I can see that 269 was taken by mistake the lady is new . I said as long as it goes back on no problem . We then left the hotel . A few hours later I had a notification from my bank saying the hotel took another 269 out of my bank . I immediately called them to see what the hell was going on . They tried to tell me that as they never took the money in the first place they had to charge me again as the lady shouldn t have refunded me . I explained that the money had come out of my account and I could show them . I had to send the hotel screen shots of my bank statement to prove that the money had come out . I contacted my bank and got the one transaction reversed but I m still waiting for the other one to clear . Overall I am absolutely appalled in the way the whole situation has been handled with

Great country house hotel

Excellent stay, I'll be back.

Welcombe Hotel Spa and Golf Club Stratford on Avon

The housekeeping standards in this hotel are abysmal.
The initial room had a stench to it which turned out to be heavily soiled mattresses and the shower cubicle was filthy and the tiling heavily stained with mould. The carpets were soiled and in places were wearing through. The second room offered was of a similar condition with the mattress staining including blood staining. The communal area carpets in places were threadbare and posed trip hazards.
This hotel masquerades as a 4 star hotel but its standards fell short of those expected from budget hotels/hostels. The hotel staff seemed indifferent to our complaint and not concerned when we cancelled our booking and had to find an alternative hotel in the area at short notice.
Having stayed in this hotel previously to say we were disappointed is an understatement and we certainly wouldn't recommend it to any one considering staying there.