Great place for a girly break

This is the second time we have stayed here on what was a really good offer, and one of the girls has taken her husband there too. The spa is a really high standard and has great facilities especially the outdoor hot tub - dinner in the restaurant wasn't as good as last time (apart from pudding which was amazing!) and breakfast was lovely too. The rooms were great - luxurious and spacious although the shower pressure wasn't great. Overall another wonderful night away at the Greenway and we will definitely be going again next year!

Greenway Hotel

customer service would have been excellent as well but for an hour delay to our restaurant booking.
A large corporate party was booked in at the same time and a few diners were 'forgotten'. The staff were very apologetic and did treat us to a nightcap so not all bad.

Beautiful hotel... Small hitch

The room was gorgeous, hotel and spa wonderful... Unfortunately there was a problem with the water on the morning we were leaving, so we were compensated.. I'd have liked to have known about the problem with us having no water before trying to turn on taps etc Maybe a note or call with alternative arrangements would have been more helpful. However if this was a one off... I would highly recommend the hotel.

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PERSONAL STAY EXPERIENCE

- Room: poorly designed, TV sited @ wrong place, too much bulky furniture, inconvenient electrical points, wardrobe out of date etc etc
- Gratuities: grossly over charged (should be discretionary)
- Food: portions not enough, too small and sides vegetables charged as extra ! ( 7.00 for 4 chips and few carrots ) , fried toasts 1/4 of 1 slice of bread
- Wine: wrongly charged and hence had to rectify

Inconsisent....

We have stayed at The Greenway several times but found this stay slightly lacking. The service was very poor in the restaurant and we felt very neglected as a result of a large group in a private room. The accommodation was adequate but nothing special, the spa is very good and provided the necessary escapism we required. We will probably return as the location suits us but we will expect an improvement on the service.

Excellent

Excellent throughout would re visit without a doubt

Greenway

Had a fantastic stay at the hotel. I have stayed in other Eden Group hotels and this one has been the best so far. I can't wait to go back.