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not great

Customer service is poor, and the reception staff do not know the facts eg whether they have super king sized beds which they do - but the staff said they only had king size ! one staff member there was excellent and so helpful her same was Aeof (not sure i have spelt it right) but she was really lovely - but the only one. Restaurant is not great food ok but such tiny portions - and for breakfast I was given salt for my cornflakes instead of sugar !!!.
Unfortunately no one apologised to us and it is a shame as it is a lovely hotel in a great position - but the staff need to up there game.

Relaxing stay in an unpretentious country house spa hotel

We had a lovely time at the Greenway. Food was decent, with a good standard of cooking and the spa was very relaxing.

Arrival inviting and welcoming. Recomendations to Management.

Room Furniture tired. Room could do with refurb. No light over bathroom mirror. Roman blind hanging at angle and left. Toilet flush and telephone point hanging from wall. Shower ceiling paint coming off.
Bath panel water damage.

Food quality good, but not good value.
6 supplement for just one scallop. 4 day stay with same small menu. 45 minute spa too short min. should be 1 hour.

If above rectfied then would stay again.

A relaxing break

WE had a night at the Greenway Hotel which we found very comfortable with warm and helpful staff. The Spa is small but very pleasant. I had told the hotel twice that I was gluten intolerant but the menu had only one main course ( lentils) listed without gluten and no gluten free deserts. I get frustrated by restaurants which serve a dish and remove the gluten containing element rather than preparing a complete gluten free dish. When I expressed my disappointment the chef provided a delicious meal. It would have been better not to be disappointed in the first place and clearly offer gluten free dishes.

2 nights away

We really enjoyed our stay - spa experience excellent - great breakfast both meat and vegetarian - evening meals thought were on the small size - I appreciate it was very good quality but the meat size was not bigger than my middle finger on starter and main

Just a wonderful place!

This was our third visit and we were still not disappointed. Only minor issue was noisy children in spa area. Apparently they re allowed between 5 and 6 but we weren t made aware. However this was a minor inconvenience offset easily by the wonderful food, rooms and staff.

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