The Greenway Hotel & Spa Reviews
- 407 reviews
- Member since 2012
Gloucestershire, GL51 4UG
A restful stay
Thoroughly enjoyed our stay. The staff were so friendly and helpful that it was easy to relax and have a very restful time.
Spa
noisy doors
Although the hotel etc was beautiful we had to complain about the persistent banging of "new doors" into the kitchen and below the 2 rooms we booked. The Manager was unhelpful promising to rectify the problem but clearly did not. The undermanager made some attempt to wedge the doors but this did not last. £500 for 2 rooms for 2 nights but with NO sleep and NO resolution did not allow us to have the luxurious overall time we expected.
We say...
Thank you for your review following your stay at The Greenway Hotel and Spa.
We were disappointed to hear that this fell short of your expectations and forwarded your comments to the hotel for investigation.
The Deputy General Manager has replied to say she is sorry to hear about your stay and can only apologise that this was not dealt with in the correct manner in which they pride themselves on. They are currently looking into sound proofing as they do not want their guests to have a restful time when staying with them.
Contact will be made by the hotel direct to resolve the matter.
Kind regards
Offpeakluxury
Wonderful stay
My husband and I had a wonderful night's stay at the Greenway Hotel. We were looking for relaxation and to be spoilt and we weren't disappointed. The spa is quite small but is a peaceful and relaxing haven and our bedroom (Superior) was quaint and had lovely touches. The food was delicious and our main meal and breakfast were certainly a highlight of the stay. I also had a cocktail and some time was spent ensuring it was fantastic! We had the dinner, bed and breakfast package and I would highly recommend it. I wish we could have stayed longer and I really hope we stay again. The staff were also extremely helpful and attentive which really added to the luxury of our experience.
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Restaurant
Excellent service and room. Disappointed that the restricted "daily menu" didn't change daily with virtually the same menu presented on both evenings. a pity we were not informed that the other menus were also available to us as we didn't eat on the second evening as we did not wish to have the same food two nights running...
Birthday surprise
Beautiful upmarket hotel, with staff and service to match. We would not normally stay in such places (normally b&b or self-catering) but took advantage of a special offer for a change. So nice having such freedom to come and go whenever and no cooking/washing up. We could not book a treatment as they were fully booked (a good sign) but have no doubt this would have matched the rest of the stay in quality. Only downside was food was not to my girlfriend's taste (delicate eater) but this was not their fault.
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