stone court hotel review

Good break in lovely surroundings with pleasant atmosphere in the hotel. All the staff were friendly and helpful.The manager of the restaurant was particularly helpful and gave excellent service. The hotel was comfortable, the room we stayed in well furnished and clean. Would stay there again.

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A lovely stay!

A lovely stay at this friendly, characterful hotel with beautiful grounds. The breakfast was superb!

A lovely valentine stay only let down by the dated and tired rooms

We stayed at the Stonehouse for a valentine break which included a superb valentine dinner in the restaurant. The staff were lovely and the service excellent. The old part of the hotel is beautiful and fascinating however the garden view rooms (a modern extention) did not seem to have been very well maintained. The decor was very dated and there was peeling paint and mould on the walls around the windows and numerous damp stain marks on the ceiling. The room we had was quite small although the view of the gardens was lovely. The bathroom was clean and spacious and stocked with complimentary toileteries. We had ordered room service breakfast for the following morning however this did not arrive at the allotted time and when we tried to use the in room phone to call reception we found it did not work. I therefore had to go to reception in person to report the missing breakfast but once reported the staff were most apologetic and very quickly personally delivered our breakfast to our room. In summary, Stonehouse Court is a lovely hotel in a beautiful location with wonderful staff let down by poor management and a lack of investment into the rooms.

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Stonehouse Court

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Great location, friendly helpfull staff & the food was absolutely fab.

This is a great location, it has a canal & beautiful church just yards outside the rear gate overlooking hillsides & countryside. A great way to walk the hearty breakfast off. It's a short journey to Cheltenham which was great for a night out & the terrific Victorian Christmas fair market. The Staff were friendly & helpful, the room had great views & the food we had in the evening was 'amazing'! I would recommend this Hotel. It's a lovely looking building of Cotswold stone & the setting just 'great'.

Lovely stay room for improvement

The girl on reception was amazing always helpful always smiling a credit to the hotel the guy in the restaurant i assume the restaurant manager not so needs to pay attention to customers more and their needs second day was waitng for an hour for breakfast as he kept serving other people first who had just sat down the young girl came to our table she had more about her than the manager overall nice hotel nice food some staff were great others not so.