Widbrook Grange Reviews
- 334 reviews
- Member since 2018
Wiltshire, BA15 1UH
Very dog friendly
We had a lovely couple of days. The staff were very friendly and very professional. The hotel is super dog friendly.
Widbrook Grange says...
Thank you for your kind review. We are so pleased to hear that you had a lovely couple of days with us. It's wonderful to know that our team's friendliness and professionalism contributed to your enjoyable stay. We're also thrilled that you found our hotel to be super dog-friendly – we love welcoming pets and ensuring that all our guests, furry ones included, feel at home.
We do apologise for the delay in responding to your review and appreciate your patience. Please know that we value your feedback and look forward to the opportunity of welcoming you and your dog back in the future.
Lucky Visit, the week after our stay Bradford on Avon was flooded!
We very much enjoyed our stay, had a lovely warm spacious bedroom, No 15. All the staff could not have been more welcoming and helpful, our room was very well serviced and replacement teas, coffees etc., generously replaced.
The first night our dinner was disappointing, the starter not heated through properly and the burgers had not kept their shape and were just mince. The second night was very different, much better, delicious fish.
Widbrook Grange says...
Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and found your bedroom, No. 15, to be warm and spacious. It's also wonderful to know that our staff made you feel so welcome and were helpful throughout your visit. We're pleased that your room was well-serviced and that we ensured your tea, coffee, and other amenities were generously replenished.
We do, however, sincerely apologise for the initial disappointment with your dinner. This certainly does not meet the high standards we strive to maintain. We've taken your feedback on board and will ensure that our team is aware of this. On a positive note, we're pleased to hear that your second night's meal was much more to your liking, and that you enjoyed the delicious fish.
We also apologise for the delay in responding to your review, and we truly appreciate your understanding.
Winter Break
Ideal location for visits to Bath for Xmas market and historical nearby towns. Hotel staff very friendly and helpful. Room comfortable and roomy with quality amenities. Food lovely and imaginative. All in all a great stay.
Widbrook Grange says...
Thank you so much for your lovely review. We're thrilled to hear that our location was perfect for your visit to the Bath Christmas market and the surrounding historic towns. It's always great to hear when our guests find our location convenient for exploring the local area.
We are also pleased that you found our staff to be friendly and helpful, and that your room was comfortable with high-quality amenities. Your kind words about the food and the imaginative dishes are greatly appreciated – our team works hard to provide a memorable dining experience, and we're glad it exceeded your expectations.
It sounds like you had a wonderful stay, and we would be delighted to welcome you back for another visit in the future.
Thank you again for taking the time to share your feedback with us!
Relaxing 2 night break
All aspects very acceptable, room clean and cosy, dinner delicious and beautifully cooked, breakfast exceptional and staff just lovely.very good value and will return next year.
Widbrook Grange says...
Thank you so much for your kind words and fantastic feedback. We are absolutely delighted to hear that you enjoyed all aspects of your stay with us, from the cleanliness and comfort of your room to the deliciousness of our dinner and the exceptional breakfast. It's also wonderful to know that our team's hospitality made such a positive impact on your visit.
We truly appreciate your comments regarding the value of your stay, and we're thrilled to hear that you plan to return next year. It will be our pleasure to welcome you back for another memorable experience.
Thank you once again for taking the time to share your thoughts with us. We look forward to seeing you again in the near future!
Wonderful Suprise
I took my husband to this wonderful hotel 12th to 14th Dec for Christmas and as a surprise, invited our best friends along. The hotel were in on the whole event and made it all happen when we arrived.
Aaron on reception was truly wonderful and so helpful and friendly. Clearly a man who loves his job and must be a complete asset to this place. Our rooms were quirky and spacious with an old fashioned bath in the room and a lovely bathroom with the rain shower head. Our favourite, was the bar area which had a wonderful ambience as well as the amazing variety of gins. The dining and other seating areas were cosy and warm and the food excellent. This hotel had such a wonderful feel about it the staff were so lovely and friendly.
The only thing we all said, was that the lady serving us for breakfast the first morning, was on her own and did not come across as friendly as the others. We attempted to cheer her up and I even offered to help her the next morning. Sadly, the reply was " I'm not here tomorrow and there will be 2 of them ". Not what you expect, a thank you would have been better. I guess everyone has their off days.
Widbrook Grange says...
Thank you so much for your wonderful review. We are thrilled to hear that you and your husband, as well as your friends, had such a memorable stay with us, especially during the festive season. It sounds like we were able to make your surprise celebration a truly special one, and we are pleased that you enjoyed all aspects of your stay.
We're delighted to hear such positive comments about Aaron at reception – we will be sure to pass along your kind words to him. He truly is a valued member of our team, and we're so glad that his friendly and helpful nature made a lasting impression.
It's wonderful to know that you enjoyed your quirky and spacious room, as well as our bar area, which has become a favourite for many of our guests. We're also pleased that you found the food and atmosphere to your liking. Our team works hard to ensure that every guest has a warm and welcoming experience, and it's great to hear that we succeeded in this regard for most of your stay.
We do sincerely apologise for the experience you had with our colleague during breakfast. It is certainly not the standard of service we aim to provide, and we understand your disappointment. Please rest assured that we have passed your feedback along to the relevant team members, and we will work to ensure that any future interactions are as pleasant as the rest of your experience with us.
Once again, thank you for taking the time to share your thoughts. We would love to welcome you back for another stay in the future, and we hope to make your next visit just as special, if not more so.
No review title
Saved by the food
Spent 2 nights here on a DBB package. The building is in an OK condition and has a nice little atmosphere. The room was fairly big with large windows but had several issues. Wardrobe door wouldn t shut, bathroom door lock did not work and could not be properly shut. Decor was more tired than chic. Bathroom sink had no hot running water. Heating worked on the 1st evening but not on the 2nd night. Made reception aware of all the issues with the room and it was promised maintenance would fix them but we saw no evidence of anyone ever coming to look at the issues. Second night we complained about the heating and again a promise of a heater was all we had. The heater obviously never turned up.
The only upside of our stay was the food. I would visit the restaurant again.
Shame as the whole experience could have been made much better if the staff had cared about hospitality just a tiny bit.
Widbrook Grange says...
Thank you for sharing your feedback, and we're truly sorry to hear about the issues you encountered during your stay. It sounds like there were several aspects that did not meet your expectations, and we sincerely apologise for the inconvenience caused.
We take all feedback seriously, and it's disappointing to hear that the room issues weren't addressed during your visit despite our promises. We'll certainly be following up with our maintenance team to ensure that these problems are resolved promptly for future guests.
On a positive note, we're glad to hear you enjoyed the food in the restaurant! We always strive to provide a great dining experience, and we appreciate you highlighting that.
We'll be sure to take your comments into account to improve our overall guest experience and ensure that staff are more proactive in responding to guest needs. Your feedback helps us to get better, and we hope you might consider giving us another chance in the future to deliver a stay that truly meets your expectations.
Thanks again for your review.
Great stay
What a great quirky place to stay. Plenty of character, great staff and wonderfull food. A really relaxing two days. Will be back.
Widbrook Grange says...
We're thrilled to hear you enjoyed your stay! We agree that our location and staff are exceptional. We'll be sure to share your kind words with our fantastic operations team. We look forward to seeing you again!
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