Widbrook Grange Reviews
- 345 reviews
- Member since 2018
Wiltshire, BA15 1UH
Short break in Bradford on Avon
It is with regret that it is not possible to be more positive with the review.
The room allocated was reasonably clean, however the bathroom was not fit for purpose. The drainage from the bath and sink was almost non existant, water from the sink bubbling up into the bath when the plug from the sink was removed. The shower control was broken and when using the shower the water did not drain out and so you were left standing in water up to you ankles and worse, the water had detritus floating in it regurgitated from the pipe work. This problem was reported to a member of staff on two occasions and it was pointed out there was a health and safety issue. Nothing was done to put this right during our short stay. An alternative room was not offered which would have been acceptable, assuming the plumbing was working in other rooms.
We also experienced no hot water, as did others in the Piggery where we were staying. This issue was resolved eventually.
Some of the restaurant staff unfortunately gave the impression they did not want to be there. That said one of the breakfast staff, a lady, was both very friendly and professional. The food was fine overall but the menu was limited for dinner. Breakfast was fine.
In mitigation we were let off our extras charge.
Widbrook Grange says...
Dear Mr Good,
My apologies for the delay in responding I wanted to review with the operations team before I responded. I am both saddened and disappointed that we failed to meet our expectations on service on this occasion and please accept our sincerest apologies. This is not the experience that we are hoping to deliver at Widbrook Grange and apologise that this occurred and thank you for highlighting your time with us so we are able to improve for future guests.
Unfortunately we had an issue with the boiler in the Piggery and were waiting for a part to arrive which was dealt with as swiftly as possible but we appreciate this did affect your experience. Regarding the plumbing this was not mentioned by the guests prior to yourself but have been informed that the maintenance team were contacted to look into urgently on your departure. I can see that you were booked in a twin room and there was not another twin bedroom available for the evenings you were staying and therefore no alternative could be provided which we would usually do immediately if this option was available.
Please be rest assured that your comments have been passed on to our operations management team to make sure staff training can be made and we can learn from what your comments. We have new associates in our team who are still learning the standards and therefore may have been nervous so hopefully the training will help with this and increase our service levels.
Thank you again we cannot improve without feedback and we hope you visit in the future to see that we have done exceed in doing this. Best Wishes, Widbrook Grange team
Short break
We had an excellent 2 night break thanks to the Telegraph promotion. The room was really big and the bed very comfortable.
We were looking forward to relaxing in the pool however it was freezing ! at 26deg.
The food was superb, the waitress attentive and friendly.
We were surprised that the side order of chips for 4.50 revealed only 6 chunky chips. Disappointed and amused.
The cheese option for 16 apparently only offered 2 cheeses, one of which was cheddar. We did not partake.
Otherwise all was very good thank you.
Widbrook Grange says...
We appreciate that you have taken the time to send feedback regarding your stay and we are pleased to see that you enjoyed most of your stay with us! However disappointed to hear about your experience regarding pool and side options at dinner. This is not the experience that we are hoping to deliver at Widbrook Grange and apologise that this occurred and thank you for highlighting your time with us so we are able to improve for future guests. Please be assured that we will be passing the feedback onto the operations management. We hope to welcome you back again, Best wishes, Widbrook grange team.
Pleasant break.
Room pleasing if a little quirky. Sheets and towels were excellent. Plenty of shampoo etc. but no shower hat. Unfortunately the shower was something of a beast and water flowed abundantly which meant the floor was dripping. The tiles in the shower were also broken.
I found it difficult to open the door to our room in the dark. A sensor light would have been appreciated.
Widbrook Grange says...
We appreciate that you have taken the time to send feedback regarding your stay and we are pleased to see that you enjoyed most of your stay with us! However disappointed to hear about your experience regarding the shower. This is not the experience that we are hoping to deliver at Widbrook Grange and apologise that this occurred and thank you for highlighting your time with us so we are able to improve for future guests. Please be assured that we will be passing the feedback onto the operations management including a sensor light suggestions. We hope to welcome you back soon. Best Wishes Widbrook Grange team
No review title
Stay at Widbrook Grange
I recently stayed at Widbrook Grange with a Friend for a two night break.
Our Accommodation in one of the outbuilding annexes was really cosy and inviting, with comfy beds too.
The main Hotel was beautifully decorated in keeping with its Georgian Era and with quirky artistic and rustic touches ( as were the Grounds) as a nod to its former Farmhouse history, we believe.
The Staff were very helpful and friendly and we found the Breakfasts and Dinners to a high standard and good as well.
We also took advantage of the on-site Pool, all in all, a relaxing and homely Stay.
Widbrook Grange says...
Dear Miss Harris,
Thank you for your review. We are delighted to hear you had such a wonderful stay. We think the rustic farmhouse design and staff are pretty special too. We will make sure our superb operations team are made aware of your lovely comments. We hope to welcome you back soon. Best Wishes Widbrook Grange team
Two night stay in deluxe room
The food, both breakfast and dinner, were excellent quality. The staff were all friendly and helpful. Two factors let down our stay however, the first being the leisure centre- the pool was absolutely freezing, and no lounge chairs to relax in. Finally our room, in the courtyard, while a good size and very comfortable bed, was slightly shabby with peeling paint in places, and felt damp and musty.
Widbrook Grange says...
We appreciate that you have taken the time to send feedback regarding your stay and we are pleased to see that you enjoyed most of your stay with us! However disappointed to hear about your experience regarding the pool and bedroom standard. This is not the experience that we are hoping to deliver at Widbrook Grange and apologise that this occurred and thank you for highlighting your time with us so we are able to improve for future guests. Please be assured that we will be passing the feedback onto the operations management. We hope to welcome you back to Widbrook Grange and than you again we cannot improve without feedback. Best Wishes, Widbrook Grange team
Disappointing
The food was fairly good. Service patchy, housekeeping poor maintenance worse.
The bathroom needed a refurbishment and painting. The bath panel was disintegrating, the grab handle rusty. A dressing table drawer had no handle. The bedhead and wardrobe needed dusting. The Roman blind needed hemming and the window sill painting. The bedroom was cold but they wouldn't put the heating on. There weren't enough portable heaters for each room. The lounges only sat 6 and we we were in a group of 4 which was awkward. I have put this on Trip Advisor together with the photos. Your agency declined to help, telling us to contact the manager, who was on holiday. We were offered an alternative room which was smaller and the wardrobe had no handle. It was also in an annexe but up two flights of steps which were slippery in the wet weather so we declined.
We say...
Thank you for review.
We are sorry to hear the stay did not meet your expectations.
We did not decline to assist and did try calling the hotel and emailed, as you were in-house at the time of emailing us, we do recommend speaking to the hotel directly regarding any issues, so they are able to try and resolve them for you, which in the end you did, they tried to find you an alternative room, but you declined this.
The hotel advised that the bathroom is fully functional, just sadly some paint is flaking away from the bathtub, but everything is fully functioning.
Kind regards,
Off Peak Luxury
Widbrook Grange says...
Dear Mrs Lamb,
I am both saddened and disappointed that we failed to meet our expectations on service on this occasion and please accept our sincerest apologies. Please be rest assured that your comments have been passed on to our operations management team to make sure this is highlighted to the team for improvement. We have new associates joining the team so after training we are hopeful to increase our service levels. Thank you again we cannot improve without feedback so it is beneficial both when negative as well as positive and have taken your comments seriously. Best Wishes, The Widbrook Grange team
Warm Welcome
We thoroughly enjoyed our two day break, and wished we could stay longer. The staff could not have been more friendly and helpful, and one felt as if one was staying with friends in their home. The house had a very good atmosphere.
Our room was charming, and the large bed extremely comfortable. The bathroom was fine, though there was nowhere to dry the towels. A towel rail would have been a help.
We would happily return for a few days.
Widbrook Grange says...
Thank you for your review. We are delighted to hear you enjoyed your stay with us and we will make sure our operations team are made aware of your review and than you for the suggestion on towel rail we will look into this for the future guests. We hope to welcome you back soon and thank you again. Best Wishes, Widbrook Grange team
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