Widbrook Grange Reviews
- 344 reviews
- Member since 2018
Wiltshire, BA15 1UH
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Had a pleasant stay here. The swimming pool was a bonus. The restaurant was ok but a very limited menu. The location was amazing and the room was very comfy
Very dog friendly
We had a lovely couple of days. The staff were very friendly and very professional. The hotel is super dog friendly.
Widbrook Grange says...
Thank you for your kind review. We are so pleased to hear that you had a lovely couple of days with us. It's wonderful to know that our team's friendliness and professionalism contributed to your enjoyable stay. We're also thrilled that you found our hotel to be super dog-friendly – we love welcoming pets and ensuring that all our guests, furry ones included, feel at home.
We do apologise for the delay in responding to your review and appreciate your patience. Please know that we value your feedback and look forward to the opportunity of welcoming you and your dog back in the future.
Very pleasant hotel.
Hotel situated in beautiful countryside near the K&A canal, ideal for daytime walks
, but car needed for evening excursions.
Staff very helpful and friendly. Problems with shower unsolved but we were offered alternate r om.. A very pleasant 2 night stay
Widbrook Grange says...
Thank you for your kind review. We're so pleased to hear that you enjoyed your stay and appreciated the beautiful countryside location near the K&A canal – it's indeed perfect for daytime walks. We also agree that a car is helpful for evening excursions to nearby attractions.
It's wonderful to know that our staff were helpful and friendly during your stay. We do apologise for the issues you experienced with the shower, and we regret that they weren't resolved during your visit. We appreciate your understanding, and we're glad that we were able to offer you an alternative room.
We hope to welcome you back for another pleasant stay in the future and ensure everything meets your expectations.
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A great break.
A good country hotel for a relaxed break. A very clean room, a less than perfectly designed bathroom and shower fittings but with lovely thick white towels. At 80+ years, I did not appreciate the steep stone outside steps to our room but we became aware that there were many ground floor rooms. All appeared to be sited around the hotel grounds. The cooking of main meats and fish was excellent but the accompanying vegetables were not to my choice and tepid in temperature, even as they arrived at the table. Bar service was slow and it suprised me that as it boasted stocking a huge number of gins, it was run by a barman who did not drink gin..
Lucky Visit, the week after our stay Bradford on Avon was flooded!
We very much enjoyed our stay, had a lovely warm spacious bedroom, No 15. All the staff could not have been more welcoming and helpful, our room was very well serviced and replacement teas, coffees etc., generously replaced.
The first night our dinner was disappointing, the starter not heated through properly and the burgers had not kept their shape and were just mince. The second night was very different, much better, delicious fish.
Widbrook Grange says...
Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and found your bedroom, No. 15, to be warm and spacious. It's also wonderful to know that our staff made you feel so welcome and were helpful throughout your visit. We're pleased that your room was well-serviced and that we ensured your tea, coffee, and other amenities were generously replenished.
We do, however, sincerely apologise for the initial disappointment with your dinner. This certainly does not meet the high standards we strive to maintain. We've taken your feedback on board and will ensure that our team is aware of this. On a positive note, we're pleased to hear that your second night's meal was much more to your liking, and that you enjoyed the delicious fish.
We also apologise for the delay in responding to your review, and we truly appreciate your understanding.
Pleasant break.
Room pleasing if a little quirky. Sheets and towels were excellent. Plenty of shampoo etc. but no shower hat. Unfortunately the shower was something of a beast and water flowed abundantly which meant the floor was dripping. The tiles in the shower were also broken.
I found it difficult to open the door to our room in the dark. A sensor light would have been appreciated.
Widbrook Grange says...
We appreciate that you have taken the time to send feedback regarding your stay and we are pleased to see that you enjoyed most of your stay with us! However disappointed to hear about your experience regarding the shower. This is not the experience that we are hoping to deliver at Widbrook Grange and apologise that this occurred and thank you for highlighting your time with us so we are able to improve for future guests. Please be assured that we will be passing the feedback onto the operations management including a sensor light suggestions. We hope to welcome you back soon. Best Wishes Widbrook Grange team
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