Widbrook Grange Reviews
- 346 reviews
- Member since 2018
Wiltshire, BA15 1UH
No review title
The room was excellent except for the bedroom where the wardrobe was useless.There was no drawer spa
to unpack a few things to lie them straight.Our friends who had a sililarmlybeautiful room to ours had a chest of drawers otherwise Iwould give fill marks.The swimming pool was beautiful
Wonderful Suprise
I took my husband to this wonderful hotel 12th to 14th Dec for Christmas and as a surprise, invited our best friends along. The hotel were in on the whole event and made it all happen when we arrived.
Aaron on reception was truly wonderful and so helpful and friendly. Clearly a man who loves his job and must be a complete asset to this place. Our rooms were quirky and spacious with an old fashioned bath in the room and a lovely bathroom with the rain shower head. Our favourite, was the bar area which had a wonderful ambience as well as the amazing variety of gins. The dining and other seating areas were cosy and warm and the food excellent. This hotel had such a wonderful feel about it the staff were so lovely and friendly.
The only thing we all said, was that the lady serving us for breakfast the first morning, was on her own and did not come across as friendly as the others. We attempted to cheer her up and I even offered to help her the next morning. Sadly, the reply was " I'm not here tomorrow and there will be 2 of them ". Not what you expect, a thank you would have been better. I guess everyone has their off days.
Widbrook Grange says...
Thank you so much for your wonderful review. We are thrilled to hear that you and your husband, as well as your friends, had such a memorable stay with us, especially during the festive season. It sounds like we were able to make your surprise celebration a truly special one, and we are pleased that you enjoyed all aspects of your stay.
We're delighted to hear such positive comments about Aaron at reception – we will be sure to pass along your kind words to him. He truly is a valued member of our team, and we're so glad that his friendly and helpful nature made a lasting impression.
It's wonderful to know that you enjoyed your quirky and spacious room, as well as our bar area, which has become a favourite for many of our guests. We're also pleased that you found the food and atmosphere to your liking. Our team works hard to ensure that every guest has a warm and welcoming experience, and it's great to hear that we succeeded in this regard for most of your stay.
We do sincerely apologise for the experience you had with our colleague during breakfast. It is certainly not the standard of service we aim to provide, and we understand your disappointment. Please rest assured that we have passed your feedback along to the relevant team members, and we will work to ensure that any future interactions are as pleasant as the rest of your experience with us.
Once again, thank you for taking the time to share your thoughts. We would love to welcome you back for another stay in the future, and we hope to make your next visit just as special, if not more so.
Winter Break
Ideal location for visits to Bath for Xmas market and historical nearby towns. Hotel staff very friendly and helpful. Room comfortable and roomy with quality amenities. Food lovely and imaginative. All in all a great stay.
Widbrook Grange says...
Thank you so much for your lovely review. We're thrilled to hear that our location was perfect for your visit to the Bath Christmas market and the surrounding historic towns. It's always great to hear when our guests find our location convenient for exploring the local area.
We are also pleased that you found our staff to be friendly and helpful, and that your room was comfortable with high-quality amenities. Your kind words about the food and the imaginative dishes are greatly appreciated – our team works hard to provide a memorable dining experience, and we're glad it exceeded your expectations.
It sounds like you had a wonderful stay, and we would be delighted to welcome you back for another visit in the future.
Thank you again for taking the time to share your feedback with us!
Relaxing break
All of the staff were very friendly and helpful. Lots of advice of places of interest in the area.
Great stay
What a great quirky place to stay. Plenty of character, great staff and wonderfull food. A really relaxing two days. Will be back.
Widbrook Grange says...
We're thrilled to hear you enjoyed your stay! We agree that our location and staff are exceptional. We'll be sure to share your kind words with our fantastic operations team. We look forward to seeing you again!
No review title
Excellent and we hope to stay there again!
Thank you
Excellent, a terrific time. We certainly want to come again.
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