Widbrook Grange

Luxury Cotswolds hotel with indoor swimming pool near Bradford-on-Avon

Member since 2018

Tier three

From £85.42 pppn for a 6 night stay
to £120.36 pppn for a 7 night stay

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Widbrook Grange Reviews

Wiltshire, BA15 1UH

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Widbrook Grange

334 reviews, sorted by Date Rating

Peace and Quiet

JW, West Midlands, stayed: October 2018

Overall we found the hotel good.
On our 2nd night I had an unpleasant experience in the restaurant, I found the menu rather limited (I don't eat fish or offal) and so I ordered the chicken and bacon salad. The chicken looked and tasted nothing like chicken. It was rubbery and tasteless and I think it was not a fresh chicken breast but a preformed one. I could not find any bacon in the salad. I told the waiter of my concerns, he argued with me (loudly) and at my request removed my main course. I was still hungry so requested the cheese course. I was nowhere the 30 allowance for dinner but was nevertheless charged 8 for 6 wafer thin biscuits, 3 tiny bits of cheese and NO butter. Also the septic tank was fairly smelly (I know that's no ones fault ) but thought you would like to be aware of this. Pool was good.



Widbrook Grange says...

Dear Mrs Wheeler, 
Thank you for taking the time to provide your valuable feedback. It is deeply disappointing to read your review and learn that your experience fell short of meeting expectations. 
In response to your comments about your dining experience, we can assure you that we do not use offal as an ingredient in any of our menus and have a variety of meat dishes available such as duck, steak, beef burger, lamb, ravioli and salads. Our chefs use fresh chicken breast, and use a suvee bath to cook the chicken to ensure it is tender and moist. We do not pan fry chicken. Portions are vacuum packed for maintaining freshness and our bacon is thinly sliced until crispy mixed with salad leaves.
A cheeseboard includes homemade fig chutney with butter available on request. Your package entitled you to £30 dinner allowance per person, if you exceeded this allowance you are required to pay for extras on departure. We can only apologise if you were charged extra by mistake and will happily refund you if a copy of receipt is provided.
Please accept our apologies for the disturbing smell you experienced. Since your stay we have liaised with a specialised engineer to investigate the root of the problem.
Once again, thank you for sharing your insightful comments and it is our hope that you will allow us another opportunity to impress you in the near future.
Warm regards, 
Hakan Tiryaki 
General Manager
 

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  • Would stay here again

No review title

PJ, South Glamorgan, stayed: January 2022

Enjoyed our stay, food was good, restaurant staff great.
Area lovely, hotel in great surroundings.
BUT
I had a problem with something mislaid, wrote to the hotel as soon as I realised this but as yet (3days later) haven t even had an acknowledgement.
Disappointing


We say...

Thanks for your reply.

We have contacted the hotel regarding your comment about something being mislaid, they have informed us that they have now been in contact with you and this has now been resolved.

Although, if we can be of any further assistance please let us know.

Kind regards,

Offpeakluxury


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Nice stay

Anon, stayed: August 2022

Lovely staff, fab food, rooms could do with refreshing, would stay again if the price were cheaper



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  • Would stay here again

Birthday break

Anon, stayed: January 2023

We enjoyed our stay, room was lovely, very hot on arrival but we turned radiators down. Had to ask about pool/gym we were show round and used the pool only downside was swimming lessons which hadn t been mentioned. Restaurant lacked charm and character, food was good but more choice would have been nice. We were left a bit disappointed as took a while for drinks order to arrive, beer arrived and waitress slipped and it went all over me, I had to go and get changed, wine arrived after we were served our main course. I know accidents happen but felt we shouldn t have been charged for the drinks. All in all a charming hotel. Gin bar was amazing.



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  • Would stay here again

Beautiful location in the south West

Anon, stayed: September 2024

We were so looking forwards to our stay and the location didn't disappoint. It's beautiful.

Sadly, the hotel is a bit tired and is ready for a refurb. The chairs in the restaurant wobble and we had to swap ours twice. The restaurant was freezing and it took away from the enjoyment our meal. The food however was lovely though, although there are very limited veggie options I found one that was very tasty.

The room was spacious but also a bit tired with thread bare carpet in places. We did live the quirkiness of the room with the beans and the old doors.

It didn't take away from our visit to the area, and we had a nice stay all in all.



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No review title

DC, Cheshire, stayed: September 2024

Only allowed 30 for dinner and some of the the meals were 28 ... had to pay extra for potatoes and veg!!
No red current jelly with the duck

Limited menu every night

Breakfast and service excellent
o



Widbrook Grange says...

Dear Mr Collorick,
We appreciate that you have taken the time to send feedback regarding your stay and we are pleased to see that you enjoyed parts of your stay. However disappointed to hear about your experience regarding the menu and restaurant int he evening time. This is not the experience that we are hoping to deliver at widbrook Grange and apologise that this occurred and thank you for highlighting your time with us so we are able to improve for future guests the allocation prices included In the deals. Please be assured that we will be passing the feedback onto the operations management. We hope you will join us again and thank you again, we can not improve without feedback. Best Wishes Widbrook Grange team.

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Some good points but overall - disappointing.

JH, Oxfordshire, stayed: September 2024

We stayed for two nights in early September on a Daily Telegraph offer. The plus points were - friendly and helpful staff, comfortable bed with large feather pillows, lovely shower with huge bath sheets, nice food. I'm afraid that our room and the buildings generally were rather disappointing. I'm not sure if the furnishings were attempting to achieve the "shabby chic" look but our room looked as if it had been furnished as a result of a house clearance.My husband went to sit on a chair in reception only to be enveloped in a cloud of dust and the dining room chairs are stained and dirty. The buildings , generally, looked really neglected - one of the handrails leading to our first floor room ( in an outbuilding )was rotten and coming away from the wall ( I reported it ) and windowsills and doors all needed a lick of paint. There are buckets placed around the courtyard which had once, I imagine , held flowers but now sport only weeds. The gardens, too, looked in need of some attention. I think the staff do their best here but some financial input is needed here if this pretty house , in such an attractive location , is to survive as a destination for those in search of a country house break.



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Be careful!

Anon, stayed: March 2024

I booked a 3 day break for 6 people. 25 pp off each evening meal. However the restaurant was so overpriced it was not possible to have any 2 course meal without a surcharge. One couple had to pay an additional 129! There should be several 2 course meals available for 25. The food the first 2 evenings was small on quantity and extra for vegetables!!!! On leaving there is a 10% service charge including on the 25 given for free each night. We object to this current trend of adding the service charge. We give one when it is our choice. We do not give one when it's added. We do not want unpleasant practices coming in from the USA. We will not recommend Widbrook nor your website.



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