Reunion

We met up with old friends in Stratford because it is about halfway for travel and offers much to see and do. The ladies went shopping and the men played golf. A good time was had by all with the Hotel offering its usual high standard of service. We come every year and will be back!

Initially disappointed but overcome by a much better room upgrade

We we a little disappointed by the room we were initially given as it was very dark & dingy, and nothing like what we were expecting, with a terrible view of the back yard . Also there was no bottle of wine in room as described in our package, we had to ask at the bar if we could have our sparkling wine. As it was my wife s birthday I felt we had to return to reception to reject the room. To our pleasant surprise we were then given the Hathaway suite which was lovely. The evening set meal was quite limited for choice but very pleasant all the same & the Spa facilities were very good. However, we only got 10% discount on our treatments as hotel guests and not 12% as our package stated. Overall I would have to say that the hotel & spa is in need of a little tlc (eg beds around pool broken & hotel a little dirty in places , mirrors in dining room s were filthy).

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Overall we had a lovely stay and really enjoyed ourselves the hotel and grounds were very nice
The staff in the spar were really good
The restaurant staff worked hard but needed a bit of training the food was ok
We did have an issue with the restaurant manager
We had made coffee in our room and decided to take it on to the terrace over looking the gardens we were told in no uncertain terms that this wasn't allowed
I thought his conduct was rude as there were other guests next to us and he could of been a bit more discreet
Obviously he hadn't been trained properly I reframed from getting in to an argument with him and we went back to our room and decided not to eat in the restaurant on the next evening

Just don't eat there!

The hotel itself was very nice, nice gardens, but food was ridiculously expensive, ie fish and chips on bar menu was over 19. Soda water from gas outlet was 3.50 and the cost of a beer and single spirit and soda was over 14! Breakfast was self catering and food was not fresh or hot after 9. We were supposed to have a meal on first night, but got the cheaper meal instead, and prosecco in our room never arrived. After complaining we got a credit for drinks we had paid for.

Description not matched by reality

A beautiful looking building that we had not visited for over 50 years. Time and service standards have not been kind to The Welcombe.The package for our two night stay included : A welcome drink on arrival, not given. Expected early occupation promise not delivered and our room, on the second floor, was up four flights of stairs. (The property does not have a lift) The room was okay even though the sash windows in all but one of the units could not be opened and one set overlooked the hotel refuse area. We had to ask for shower toiletries as those left in the room were all shampoo and lotion.
Bar staff although willing were inexperienced and the stock available did not match all those offered in the bar menu. The restaurant greeter asked if we were on a dinner, bed and breakfast tariff we were so were told that we could choose only two courses from the limited table d hote menu. The food was good and the portions generous. Compared with other four star hotels the breakfast selection and standard was poor. I shared my concerns with the office staff and was offered free drinks in the bar and evening snacks from the bar to make amends for the missed welcom drinks and dinner course.
The fact that thre aren t any lifts in this property should feature in both your website and that of the hotel.

Great location

The hotel is in a good countryside location, with lots of walks including into Stratford directly from the car park. The spa had a few items out of order which was a shame. The restaurant menu had some good choices on both nights. The golf course is good, and nearby, and some holes come nearly to the hotel.

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Two day break

The hotel is situated in a lovely position with the terrace overlooking the beautiful garden & grounds. The location is within easy walking distance to the town.
The younger staff were extremely helpful & friendly. We were slightly disappointed that the staff in the restaurant on the first night were not aware of the offer we had taken up & had to show our booking confirmation with the details on as confirmation. Once confirmed, we enjoyed a very nice meal. The breakfasts were excellent both mornings.
The spa is fabulous - modern & spotless
The rooms, although clean are extremely dated. The decoration, including carpets, blinds & windows are very tired & worn.
Would definitely stay again, once the hotel has been completely refurbished & updated!