Slow service and extremely noisy

We found the service in the restaurant poor especially in regard to the length of time it took for both our afternoon tea and evening meal to arrive. Disappointed to not have fresh ground coffee available at breakfast.

The bedroom (333) was not available until 4 which is an hour later than we expected. The room was noisy due to the noise of the pumps for the sowers when being operated in adjoining and above/below rooms.

Poor noise insulation in walls. We could almost join in the telephone conversations happening with our neighbours.

However, worst of all was being consistently being woken up by disrespectful and inconsiderate guests who I believe were on a work event and partying in a nearby room and making frequent and loud noise in the corridor chasing each other and using foul language into the early hours of the morning.

Worst nights sleep in years.

2 night break

The hotel is an imposing building set in a beautiful landscape, very near to Stratford-on-Avon. The staff were friendly and helpful. Our double room was clean and warm with tea-making facilities. The spa is modern, with pool, jacuzzi, steam room, laconium and sauna. Towels are provided. Breakfast, both hot and cold, was plentiful. The restaurant food was also of high quality. If I had to quibble about anything, it would be lack of information regarding the spa. It is in a separate building, so you have to walk outside to get to it. Also you need 1 for a locker key, which would have been useful to know. Other than that we had a lovely relaxing weekend, and would definitely stay there again

Poor customer service

Booked on a deal with dinner for 2 included. It was not made clear that this was for 2 courses. Service in restaurant was poor.The offer included a bottle of fizz in room which was not there. We had to ask at the bar and asked to prove which offer we were on when a simple call to reception would have been much more customer friendly. Was told we could have the wine at table with meal but then told off by head waiter for doing this.
The buffet breakfast left a lot to be desired. No service at all

Worst room I have ever experienced!

Worst room ever experienced and I travelled the world for 30 years on Company business. No opening windows. No ventilation of any sort. A/C broken but no outside vent so even if working would only circulate old stale breath of all previous occupants. Room dreadfully stuffy. Even the bathroom had no ventilation, not even an extractor fan - unbelievable! Unhealthy carbon dioxide! We had booked for three nights but had to leave after one night. My wife was ill for two days the next day. Official complaint lodged with your company and compensation for ruined holiday requested.
Richard Wellesley
PS: The restaurant was excellent but that was no compensation for the dreadful roon

Not the luxury weekend we had expected

This weekend was an expensive birthday gift from a relative costing just short of three hundred pounds for one night. On arrival the welcoming bottle of fizz in our very basic room was not waiting for us. We had on package forty pounds each towards our evening meal and had looked online and made our choices. Only to be informed that there was a very limited set menu for us as we were on a package. The meal was dissapointing and we felt very cheated. Breakfast was excellent noting to complain about there. We also felt that the staff not being in a uniform also let the hotel down.

No review title

No review title

Could be wonderful ....

On arrival this place is impressive, beautiful grounds. The hotel is a huge old building which looks beautiful but once inside the cleanliness and almost forgotten about theme starts to show. Areas of this hotel are lovely but very mirrors actually had writing and drawings on them in the dust from who knows when! Then there are areas that are just derelict with old tables shoved in the space. The fixtures and fittings are all tired. There's not enough staff to show you where to go those that are there are young and running around like headless chickens. There seemed to be a lack of mature staff giving direction. The room was up in the eaves, squeaking floorboards wherever you walked, the bathroom was huge but old, the hairdryer was one of.those old ones fixed to the wall with a tube that omitted heat!!! The room had far too much furniture in, the window sill had its own insect graveyard but everywhere else was clean. View was the bins. The Spa was dirty, untidy with many things out of action. Cups and towels lay strewn everywhere, the reception staff were bored and unhelpful when muttering information about where to change it was find your own way. Dinner was great but took an age, however they were very busy and short on staff. Bedroom at night was the hottest I've been in.but the 2 fans in the room on arrival should have hinted at what was to come. Breakfast was good but again the dust was shown in its full glory. The grounds still had litter and glassware from a wedding strewn about. It's such a shame as this could be a fabulous place with a professional cleaning company in residence, the spa needs everything repairing and new sunbeds as they nearly all have holes in them. Mature staff are needed as the youngsters are doing their best but need direction. The spa staff need some intense training on customer service and basic cleanliness of a spa!