Pleasant

A pleasant stay - very big - some issues with the room but staff very helpful and friendly.

not what we were expecting!

Very disappointing - booked a package deal but no bottle of Prosecco waiting in our room as promised .had to ask for it .
Executive room was very small and we changed to another non executive room that was bigger .
Couldn t charge our drinks to the room as apparently we had no credit on file - no one asked for this at check in !!!
Reception gut hat to bring us personally the Prosecco as no I else was available to do this . Check out was also annoying as we asked for a receipt which seemed to be a technical problem as the guy wasn t authorized to do this ???

The bat man was not very attentive - although he served us drinks twice in the restaurant - we were basically. Ignored at the bar until we asked him if we had to come to the bar to order .

Annoying that the pool area is not directly linked to the main house .

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Tired and needs TLC

Hotel was tired and needs a refresh,gardens need a lot of help as well,not much love out there.staff were helpful and cheerful.spa pool was to cold so couldn t relax on loungers by pool without shivering some of the equipment was not working/available spa staff were unhelpful but the gym was ok.

Excellent stay

We had a lovely 3 night stay. Big room (103). Food was good. Enjoyed some time in the spa. Lovely grand hotel, there are some places that the edge of stair carpets are a bit threadbare but this didn t detract from a comfortable break.

Beautiful setting for walks and close to Stratford

Really welcoming atmosphere. Stefan, the restaurant manager, was extremely helpful with my dairy intolerance and checked everything on the evening menu. He remembered me at breakfast and directed me to dairy alternatives. So kind and helpful!

Disappointing

We were very much looking forward to a romantic weekend away. However we were really disappointed. The room was really tired, no towels in the bathroom, stains on the carpet and the wall. Additionally, which I know can t always be helped, but our room looked out onto the trade entrance so was really noisy in the mornings. I tried to shake the initial disappointed but then was get down again in the morning by the breakfast. The lid to the almond milk was completely black with mould, when I got back to our table, my partner had already started eating, and the cereal had a big lump of coagulated mould in it. I told the person running the breakfast and they just said oh , there was no apology for this. The spa was really nice, we had our showers there to avoid using the tired bathroom in the room. Lastly, our booking said we would have a complimentary bottle of sparkling wine, we did not get this, we only had a complimentary drink. I chose not to mention this during our stay and was going to give feedback when checking out however the person checking out did not ask us how was your stay. Overall, I would not recommend coming here or will be going back anytime soon.