weekend stay

very poor menu and expensive i found part of a cocktail stick in my meal i brought it to the attention of the server and he just said sorry and that was it you would think that they would offer a drink or something to apologise but nothing rooms are basic no free drink on arrival

Very disappointing

On arrival our room was (Room 2) boiling hot and eventually was found to have faulty radiators. We were promptly moved to room 107. This was in another building a few minutes walk from reception. Although the room was nice, the wardrobe door hinge was broken, one of the plug sockets was only held on with one screw, so came away when my companion s phone was plugged in. The coffee machine didn t work, nor did the fan in the bathroom. At night the lamps in the garden marking the path to the room were not on and it was pitch black. The high speed Wi-Fi was extremely slow, registering a speed of 2. The tv sound kept going out of sync, presumably due to the poor signal.
I had emailed to check the booking was ok as it was my companions 80th birthday and asked if they could pop a candle in a small cake when we had our dinner in their restaurant. I had no reply and on the evening of his birthday they didn t bring anything. We had invited friends to join us and the food was very basic. The next night we dined in the next village at the Kings Head and the food and service was excellent, plus they popped a birthday candle in his pudding without any special request, but simply because I had mentioned we were away as a celebration.
The electrical point in the room and lack of lighting I think are a health and safety issue. Although the staff were helpful the rest of the issues plus the fact the room key kept packing up made our two days frustrating and stressful at a time when I was trying to give my friend a nice break for his birthday.

Coldest bedroom ever for a supposed luxury hotel. Public rooms the same. Below average place to stay

Despite a request to Reception and a further complaint to the waitress our bedroom remained icy cold during our stay. To access public rooms we had to walk across an exposed car park in the cold and rain. The bar was cold, guests were sitting around in coats! There were service and food problems at breakfast with a number of items unavailable, eg rolls, croissants. Certainly not a luxury hotel. We wouldn't recommend this in a million years.

Very disappointing

Very tired room. Was definitely not an executive room. Lampshades hanging off. Shower and bathroom very poor. No complimentary drinks on arrival as was in the offer. Food in the restaurant was average but very short staffed.
Breakfast wasn't very hot and again very short staffed. One person running around doing everything. Coffee machine not working or needed filling up, no sugar. No coffee refill in the rooms. Very disappointing.

Hotel not as advertised and this website does not give best price

Having booked a last minute stay at this hotel through this website, which guarantees the best price, we discovered on arrival at the hotel that this is definitely not the case. The hotel staff were lovely and helpful. When we expressed our disappointment at the end of the stay, they were shocked at the price we had paid and refunded more than half of it. All the staff were lovely and helpful throughout. The food was absolutely dreadful and it turns out the hotel are fully aware of these problems as they currently have no chef. For the price we eventually paid, it was acceptable but it was very disappointing as we planned what we thought would be a fairly luxurious stay for our anniversary celebration. It was clear other guests were similarly disappointed. I am unsure how this website can state they offer the best deals when it is blatantly not the case.

Disappointed

Underwhelming stay .no welcome drink on arrival.was asked to pay again for the room I already paid in full.given a room key that didn't work .rang desk ask me to go to reception to get another instead of bringing it to me .room was some distance away ECT . However restaurant staff were helpful and the food was good .

Poor quality hotel

Ours was a executive tired rooms; clean but stained carpet; grouting to bathroom floor tiles all coming loose, painting very poor and slap-bash; lighting controlled by 1 way to read was by bedside lights. Noise from other rooms excessive. No bar snacks available, ony limited menu; no lounge to sit in.

Short break

Dinner in the restaurant was very good and 2 x breakfasts were fine. Service in the Hotel bar prior to dinner was very slow. The Hotel looked very tired and required a deep clean. There were visible cobwebs in the restaurant where the carpet was stained and dirty. Our room was reasonably comfortable but was dirty with a well worn carpet. Dust/dirt on the skirting boards was visible. The hot tap in the bathroom was loose in its holding and the general cleanliness was poor. Fortunately, we were only there for two nights and therefore didn't bother to raise the issues. We will not stop there again.