Terrible stay, poor food, poor service, awful bathroom and uncomfortable bed!

We stayed here for 1 night to break up our journey from the south to Yorkshire. It looked lovely on the website and seemed good value for money as was D, B&B.

However the reality of the hotel was very different; and not in a good way! The lady who greeted us was upbeat, friendly and helpful.

The room we stayed in was tatty, the bed was the worst bed we've ever slept in, the pillows hard and flat. They kindly converted a twin room into a double bed as that is what we booked, but the duvet wasn't big enough to cover both of us in the night!

The bathroom was tired, had mold round the shower, paint and sealant was peeling off, the bath had rusty gashes in it and the whole room was generally quite disgusting!

They were understaffed in the restaurant for dinner, so we waited a very long time to be served, food to arrive and pay our bill. It was a farce to be honest. Lots of people were complaining. One of the 2 wait staff worked hard, the other not so to try and make up and server ASAP. My husband ordered the pate and felt like it was supermarket bought. We both had scampi and chips for main, while the scampi was ok (assumed typical frozen pub scampi) the chips were disgusting due to the taste of the oil which felt like it hadn't been changed in a while.

Breakfast was a joke! We arrived at 8.30am and there was very little left. What was left was hard, cold or dry! We had to ask for plates, then wait for the waitress to get them and then slammed them down when she bought two.The coffee machine didn't work and we ended up having tea with no milk as this had run out.

We mentioned the majority of our feedback above to the lady in reception when we checked out (a different lady to check in, maybe the Manager?) so the first time she was aware of them wasn't when we raised these matters in a review. She did apologise that our stay wasn't good and her only comment was that she would get the team to look at the room. Unless they completely decorate and fix the room, buy new beds etc., this won't make any difference to anyone else staying in this room (or the hotel)! It certainly wasn't helpful to us.

Countrybreaks - you should take this off your listings as it will affect your reputation!

We feel that in this case, we paid well and truly over the odds for the food, service and accommodation and would expect a refund, as we left very tired, hungry and very disappointed.

Very disappointing

The stay was very disappointing, we booked to stay for 2 nights but checked out after the first night. As soon as we entered the building across the car park housing our room you could see that the corridors were very tired, and in need of decoration, not a good first impression before we arrived at our room. The room itself was ok, but the bathroom was very tired and in need of decoration with dampness showing on the wall. Having requested a different room the gentleman on reception was very accommodating and we did move to an improved room. All members of staff were pleasant and helpful.

No drink offered, sent to wrong room after long journey, awful hotel, all windows were broken catche

No review title

On entering the room, we noticed how very cold it was (there were 2 extra heaters in the room).
Then we noticed the wallpaper was peeling off in several places. There was damp marks on the walls,
On leaving the room, my husbands jacket brushed against the wall and his Jacket was covered in white dust from the wall - it was extremely damp in there.
There was no breakfast menu, there was the usual self service, if you wanted a cooked breakfast
the waitress would tell you what was available i.e. no mushrooms .
The beds were very comfortable, we did let the Hotel Management know of our disappointment.

Not up to the standard expected when booking with offpeakluxuary.

A tired hotel in need of updating and certainty not up to the standard expected on offpeakluxuary.
My wife and I stayed for two nights middle of June '24,
Before arrival I had booked two afternoon teas on the hotels website page 'upgrade your stay'. On arrival the restaurant told me the hotel computer system was not compatible with the kitchen system, my booking had not been passed on so the kitchen could not supply even though I was prepared to wait. No afternoon tea for us.
At 7.30am the next morning my wife washed her hair only then to find the plug had been cut off the hairdryer! The room telephone had no plug socket/connection so I had to dress and walk across the carpark to reception to report the problem. A replacement hairdryer was eventually delivered to the room where I was given a WhatsApp number for future reception contact!!!
No complaints with the evening meal and the buffet breakfast was adequate but no real choice of cooked, just the usual bacon, egg etc.
The staff are all quiet young, seemed to be doing their best but the hotel undoubtedly has problems and fell well short in all areas of the standards we have come to expect when booking with offpeakluxuary. Do not recommend and certainly will not stay there again.

weekend stay

very poor menu and expensive i found part of a cocktail stick in my meal i brought it to the attention of the server and he just said sorry and that was it you would think that they would offer a drink or something to apologise but nothing rooms are basic no free drink on arrival

Not luxury,

The room and breakfast were adequate, but more typical of ***+. Two course dinner was better, but but but no than typical of high street bistro. Would not recommend as a luxury break.

Non relaxing break

Booked an Executive room short break. Room had no wardrobe or anywhere to hang clothes, cobwebs hanging from the ceiling and on the walls and floor where the wardrobe had been was damp. The hotel could not change rooms for us on the first night as they were fully booked. We changed rooms next morning and that room was fine although it was not an executive room. We were given a complimentary dinner and bottle of wine that evening. At dinner I requested some more Parmesan cheese for my meal and were told that it was portioned out and I would have to wait to see if anyone ordered the meal with Parmesan until later. After the meal we were sat in the bar area talking to another couple when the restaurant manager gave me a bill for the dinner!! I told him that it was complimentary as agreed with the General Manager that morning. After some heated discussion on my part he relented and zeroed the bill.
Overall not an enjoyable stay and certainly not relaxing!!