Lack of staff spoilt our break.

Although the staff who were there did their best to provide a service they were unable to cover everything .
Service in the restaurant was poor and the menu was very repetitive. There was no information about the local area at the reception desk and we only stumbled on the stately home across the road by accident!

Great stay but the dogs

Arrived at hotel reception staff very good .room clean food ok but the dogs were everywhere
Dogs in all the rooms surrounding ours dogs in bar part of restaurant no very good put us of
Seemed dogs were more welcome

Tired decor ..Limited repetitive menu . Out dated furnishings in room . No lift . Disappointing !

Accommodation in separate block remote from reception and restaurant facility. No covered access between blocks . Guests have to traverse the car park to access restaurant .
The whole hotel needs a redecorate and re furnish to bring it up to an acceptable standard .

Food was mediocre .

Rooms are dark and poorly furnished with poor quality furniture .
Reception area needs a re style to create a more welcoming ambiance (lower the counter level.

February 2025

We were staying in one of the executive rooms which was spacious and well equipped with a coffee machine, tea, milk etc. nice added touch of having parking outside the room too.
Unfortunately the room is very dated and in need of some maintenance. Cracked tiles in the bathroom, towel rail coming away from the wall and a lick of paint would make the room feel better kept.

The restaurant was a big disappointment, we had a 2 course dinner with our booking and the menu choice was disappointing. The food was bland and not very appealing. The gravy on my husband's roast dinner was so hot it burnt his mouth!
The service was very poor. Unfortunately the staff were unfriendly and looked like they didn't want to be there! and when we asked for the bill we waited for 20 minutes, when no-one came back to our table we asked another server if she could help, she rolled her eyes and walked off!

Okay hotel

Staff were lovely. Foyer is beautiful. Room needs maintenance, bathroom has damaged tiles, missing grouting, mould. Room is dated Not a luxury stay but okay if visiting places nearby.

Non relaxing break

Booked an Executive room short break. Room had no wardrobe or anywhere to hang clothes, cobwebs hanging from the ceiling and on the walls and floor where the wardrobe had been was damp. The hotel could not change rooms for us on the first night as they were fully booked. We changed rooms next morning and that room was fine although it was not an executive room. We were given a complimentary dinner and bottle of wine that evening. At dinner I requested some more Parmesan cheese for my meal and were told that it was portioned out and I would have to wait to see if anyone ordered the meal with Parmesan until later. After the meal we were sat in the bar area talking to another couple when the restaurant manager gave me a bill for the dinner!! I told him that it was complimentary as agreed with the General Manager that morning. After some heated discussion on my part he relented and zeroed the bill.
Overall not an enjoyable stay and certainly not relaxing!!

Not luxury,

The room and breakfast were adequate, but more typical of ***+. Two course dinner was better, but but but no than typical of high street bistro. Would not recommend as a luxury break.

Not up to the standard expected when booking with offpeakluxuary.

A tired hotel in need of updating and certainty not up to the standard expected on offpeakluxuary.
My wife and I stayed for two nights middle of June '24,
Before arrival I had booked two afternoon teas on the hotels website page 'upgrade your stay'. On arrival the restaurant told me the hotel computer system was not compatible with the kitchen system, my booking had not been passed on so the kitchen could not supply even though I was prepared to wait. No afternoon tea for us.
At 7.30am the next morning my wife washed her hair only then to find the plug had been cut off the hairdryer! The room telephone had no plug socket/connection so I had to dress and walk across the carpark to reception to report the problem. A replacement hairdryer was eventually delivered to the room where I was given a WhatsApp number for future reception contact!!!
No complaints with the evening meal and the buffet breakfast was adequate but no real choice of cooked, just the usual bacon, egg etc.
The staff are all quiet young, seemed to be doing their best but the hotel undoubtedly has problems and fell well short in all areas of the standards we have come to expect when booking with offpeakluxuary. Do not recommend and certainly will not stay there again.