Tewkesbury Park Reviews
- 452 reviews
- Member since 2017
Tewkesbury, Gloucestershire, England, GL20 7DN
What a pity
The hotel has fenced off the 'real' disabled parking bays and painted a white wheelchair on two narrow parking bays. I was told I could not park close to the entrance because my car would block a fire exit. I hold a blue badge for parking. There were no signs indicating that the area was a fire exit and I found it very difficult to believe.
It is my opinion that the hotel is breaking the law (Equality Act 2010) by their actions.
Before I stayed I phoned to inform the hotel that i had mobility issues, they said that's alright we've got you in rooms close to reception. They didn't mention the three flights of stairs both up and down to get to reception. Truly I found their attitude to be deeply offensive towards disabled people. If it had not been for Jordan and his polite professional demeanour, I would have left that day and gone straight to the County Court to issue a claim against the hotel.
Tewkesbury Park says...
Tewkesbury Park is an old building built on the crest of a hill. This is one of its unique selling points but at the same time presents operational challenges as there are multiple and frequent changes in floor height. We have a duty and obligation to address these challenges and Mrs Watkins can be assured that we have done a lot of work in this area. Mrs Watkins's room was Room 101, which is along from the secondary entrance and close to the restaurant. I understand that Mrs Watkins was able to walk unaided and therefore the room would have been entirely suitable. Her kind comments about Jordan and the customer service he provided are the example of the most important aspect, namely direct help and assistance. Mrs Watkins left her vehicle immediately by the main entrance doors and adjacent to the bollarded area by our new conference centre. Vehicles cannot be left for long periods in this location since any fire evacuation would be hindered. Immediately opposite the hotel entrance are two correctly marked disabled parking bays. I understand that these were occupied at the time which was somewhat different to Mrs Watkins' assertion that they were roped off. She was asked to move her vehicle when one of the disabled bays had become free however when doing so the bay became occupied by another guest so it was agreed that she could park in the chevroned area, generally used for hotel deliveries. I believe that she considered this to be the "fenced off" area but in fact this is fencing which marks the external boundary of a garden.
We are sorry that Mrs Watkins suffered such outrage that, had it not been for our hospitality, she would have felt the need to take legal action against us. We make no discrimination between any guests and treat everyone equally.
General Manager
Tewkesbury Park
Lovely stay!
We were pleasantly surprised by our weekend at Tewkesbury park. I don t think the pictures of this place do it justice. We stayed in the touch of class room and had one evening meal in the restaurant. The meal was lovely, couldn t fault it and staff were very welcoming.
Overall a great place and would come again and recommend to others.
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24/09/20-26/09/20 Opulence Suite
Food was excellent, and the staff were very professional and helpful, set in a very nice part of the country. However, the room, although pleasant enough, didn t really meet expectations for its description and the price charged. A leak developed on the first evening leaving parts of the carpet wet all weekend. Raised this with the hotel staff via the Vamoos App, but wasn t sorted before we checked out. Furthermore, ran a bath on the second evening, only to find that the hot water wasn t operating - I had to fill up the wine cooler with hot water from the sink tap and bail it into the bath (took a while to be fair). Both nights the room was illuminated every few seconds by the light on the fire alarm, which didn t really make for a relaxing night s sleep. Very disappointed. Would return to the area, would dine at the restaurant, but wouldn t book another night s stay, I m afraid.
Very Enjoyable Stay
Excellent customer service in spite of challenging times.
Loved the ground floor bedroom with terrace overlooking the golf course.
Golf course in excellent condition.
Will definitely return again.
Short Break
We really enjoyed our stay at the hotel very pleased with the staff and room. Hannah and Jordan from reception were both extremely helpful and professional.
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