Why our stay was disappointing

Polite but charmless receptionist set the tone; gave us the wrong keys!
Room was un-touched by the cleaners; had to make our own bed, etc. When we complained to the(same) receptionist, all we got as fresh milk and cups left outside our door; the room stayed uncleaned. We had tea in the lounge (fine) two hours later, our dirty cups, etc. were uncleared and were there for other guests to see. No-one seemed to care.
I did not expect to be charged for still water at dinner, nor to pay VAT on a newspaper we requested (and had to collect ourselves).The whole impression was poor!

Disappointing.

Would not call this a "luxury" hotel. Three out of four meals in the restaurant were poor.Overpriced. Would not recomend.

Friendly hotel

My husband and I stayed with a group of friends. We found the staff very helpful. The restaurant was more than adequate. I would recommend the hotel to couples and to groups.

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We stayed as part of a 25 people group. We were well looked after and had a good choice from a fixed menu. The grounds are nice and well cared for.
The only downsides were a quite awkward walk to the room with a heavy case and a lack of hangers

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Welcome break from routine

Good quality, clean and well kept. Rooms comfortable and quiet. Food excellent and good breakfast selection. Good location for Cotswolds and Gloucestershire.

A good choice for a short away break

Very friendly and helpful staff, and hotel and grounds are very attractive. Restaurant food is excellent, though menu might be a bit restrictive for a long stay.

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