Beautiful old hotel but not suitable for anyone with mobility problems.

Very disappointed on arrival to find no disabled access. The toilets were not on the ground floor but down a flight of stairs. Even access to the grounds was down steps from the main floor. The staff were not very helpful when we checked in. The morning staff were much nicer. There was a function on the second evening and the bar menu was restricted and very slow service. The hotel is in a beautiful setting but very stressful for my husband as everywhere was on different levels.

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Not enough staff in restaurant or hotel. Some staff good but some very poor. Food good for dinner. Difficult to get a taxi to and from station. Hotel decor etc good. breakfast choice OK.

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Our room was not ready when we arrived despite the fact that I called the day before and requested an early check in. I was advised that the charge would be 25.00 for this service. As we had paid for a package, i.e. overnight stay, afternoon tea and champagne on arrival, I requested swopping the afternoon tea for an early check in.  We did not receive either an early check in and we were not offered afternoon tea later in the day. (We had not wanted the tea and tea time as we attended a birthday lunch at the hotel).  We did not receive a glass of champagne either.  
The hotel was very clean and we had a nice clean room.  We ordered breakfast, scrambled egg, we had to arrange for a fresh meal - the staff in the dining room were very helpful and dealt with our complaint extremely very well.  We were just a bit disappointed with the reception staff and them not knowing what we had booked.
Having said that, I would stay again as I believe the staff were under pressure due to a wedding taking place the previous day.

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Moved rooms as the first room smelt because of the finish on the new furniture, we were very pleased with our new room. We ate in the restaurant on three nights and my only critism is it would be nice to be offered a bread roll while waiting for the first course.

Great place to stay

We really enjoyed our stay we had a very good room in the main house . We were in a family and friends group the people who stayed in the garden rooms were not as impressed with their rooms as we were .
Breakfast was very good cooked freshly as you ordered . We also enjoyed dinner one night

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Calm retreat

Staff were courteous & helpful.  Room could be better designed e.g. The bedside lamps could only be moved in one direction.  Bathroom shower had no place to hold soap. Shower tray too shallow. Water took too long to heat when used by others on the system.