Good hotel

The hotel is lovely, the staff are attentive and helpful, welcoming reception. The downside was our room, where we had several ladybirds appear daily. This was reported to the reception and they were removed, but need to eradicate the issue completely.
Booking process with Offpeak was okay, we were called a couple of weeks before we were due to arrive stating there were Christmas parties on and that we should move our dinner reservations or expect a delay. A little annoying when we had booked this a few months prior. We didn t change our reservation and it was fine, but unnecessary concern before arrival.

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Disappointing.

We are an older couple who stayed for 3 days Twixmas. Our first impressions of the hotel were good. The original building is impressive, externally and internally, and the welcome from reception was friendly and efficient.

Our room was in the original building. It was spacious but 'tired'. The 'carpet' had obviously been chosen to be hard wearing rather than for comfort and had numerous marks/stains. The cold and breeze coming through the 'old' ill fitting windows was dealt with by pulling the heavy curtains. The heating did not come on until 5.00 despite check in being from 3.00. We eventually worked out how to turn on the heated towel rail in the large bathroom to warm that room which was bitterly cold when we arrived.

We enjoyed a drink in front of a large open fire in the comfortable lounge bar before going into the restaurant for dinner. And there our enjoyment of the evening ended. The food was ridiculously overpriced and, to say the least, not good. For example, the 22 steak and ale pie (with mash and jus/granule gravy) was obviously mass produced and contained the usual sludgy 'gravy' with a few shreds of meat. If we hadn't had the 70 allowance as part of our package we would have found somewhere else to eat on the final 2 nights of our stay. We finished up eating burgers on the premise that it would be difficult for those to be ruined.

We were unable to turn on the shower on the second morning of our stay which was an omen for the buffet breakfast which was awful. The 'hot' food was barely lukewarm or simply cold. When I reported the problem with the shower the receptionist commented that a previous occupant of the room 'had reported the same problem 3 weeks ago' so she knew what to do to enable us to turn on the shower.

When we checked out our comments regarding the food at dinner and breakfast and the problem with the shower had obviously been passed on to the 'manager' as our bill was substantially reduced.

The staff at the hotel deserve better than having to repeatedly apologise for problems in the hotel and regarding the food. They are unfailingly cheerful, helpful and efficient which is far too rare these days.

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Stonehouse Court Excellent

This hotel is full of character , love the history on the walls before you go into the restaurant .
Staff friendly and polite , dogs are welcome in the bar area.
Bedrooms are nicely decorated with roll top baths , the bed is very comfortable and the pillows .
Plenty of drink choices in the room with biscuits.
Highly Recommend

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Had two lovely days in the hotel with good access to the Cotswolds. The hotel was very comfortable and quiet.

Lovely hardworking staff

The hotel was very interesting due to the age and style of it but my room, which was very large, was rather cold even with the little heater on. It was clean though with comfy sheets but I do think that the bed would benefit from having a mattress topper put on it as it would make it more comfortable. I think the owner should try out all the bedrooms to find out how it is to use them and they would find out exactly what they are like to stay in, which would probably surprise them negatively.