Noel Arms Hotel Reviews
- 182 reviews
- Member since 2004
Chipping Campden, Gloucestershire, GL55 6AT
Too early closure
The staff at breakfast were almost rude and dismissive . All other staff especially the young bar staff were very good. On the Saturday night , returning from a meal out before 10pm the place was deserted and in the dark no staff or management ! I think this is unacceptable as well as potentially illegal . We were left to turn off a fire and lights and had to walk around the hotel to get to our rooms so that the front door access would be locked . If we had not then the hotel would have been accessible to anybody ! This was all on the night when everybody got an extra hours sleep due the clocks going back .goodness knows what would have happened if guests had an emergency or there had been a fire !
Noel Arms Hotel says...
Thank you for your valuable feedback, We are sorry to hear the hotel has been deserted just before 10pm! This has been reported to the management and we will ensure this will not happen again, The F&B team finishes at 11pm or after, the Night supervisor is starting at 11pm, so there is always point of contact in case of emergency.
We have appointed new F&B manager to ensure the poor service at the breakfast time won't repeat either.
We hope to welcome you at the hotel in a near future, so we get a chance to redeem ourselves.
The Noel Arms team
Just like being at home!
Friendly welcome from reception and they were even able to move our room to a ground floor room as our elderly dog couldn t manage the stairs. Comfortable bed, friendly staff, excellent food and felt very at home there. Will definitely return
Noel Arms Hotel says...
Good Morning Gillian,
Thank you very much for taking the time to write this lovely review.
We look forward to welcoming you back, hopefully in the future.
Kind regards,
Noel Arms Reception Team.
No review title
Excellent stay, lovely staff, very doggy friendly,very good food
We are very happy to recommend this hotel
Noel Arms Hotel says...
Good Morning Mike,
Thank you very much for taking the time to write this kind review.
We look forward to welcoming you back, hopefully in the future.
Kind regards,
Noel Arms Reception Team.
No review title
Most enjoyable stay at The Noel Arms
Noel Arms Hotel says...
Good Morning Kate,
Thank you very much for the review, hopefully we will welcome you back in the future!
Kind regards,
Noel Arms Reception Team.
No review title
Food excellent, room clean, good location.
Noel Arms Hotel says...
Good Morning Stephen,
Thank you very much the kind review, we hope to welcome you back in the future.
Kind regards,
Noel Arms Reception Team.
Perfect stay in the Cotswolds
Very enjoyable stay. Staff helpful and food very good.
2 night break
My husband and I stayed at the Noel Arms for a 2 night stay in March, the hotel was very quite that time of year but very welcoming and relaxing, we had dinner in the restaurant on our first night and must say that the food was excellent, the breakfast both mornings was great and filled us up for the day, we stayed in a standard room which was in an annexe round the corner and was perfectly clean and adequate for our liking, lovely county style hotel and will be back
Great brake
Three nights and four days of relaxation - we thoroughly enjoyed our stay
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