Lovely Hotel

This is the second time my Husband and I have stayed at the Noels Arms,it is a very nice hotel everything you need for a relaxing few days away Chipping Camden is a lovely village and the Hotel fits right in. Rooms are very nice restaurant and food are amazing we ate twice in the restaurant they also have a lovely coffee shop with cakes to die for. We enjoyed the spa the only thing I would say it gets very busy and there is not a lot of room .All in all we love the Noel Arms and will definitely be going back. I would also like to say I would use off peak luxury breaks again very good value for money and very helpful when I rang .

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Room very sub standard from what was expected and cost. Very tired and threadbare furniture. Room allocated and not suitable for an extra bed. Complained and left after one night to Cotswold House - sister hotel - which was very nice and transfer handled really well.

Mother & daughter birthday getaway treat.

The village of Chipping Campden is very clean & beautiful.
On our arrival the reception didn't feel as warm as it could have been & check-in seemed to be drawn out - not as smooth as it could have been.
As we proceeded to our room the first impression was not good. The stair carpet was threadbare & should have been replaced a long time ago.
Our room was at the rear of the main building on the first floor (room 19?). It was double aspect but only looked over the car park. The room was disappointingly small & although we'd booked it as a twin, the beds were pushed together. We moved the beds & put the bedside cabinets between them. On doing this, it was clear that the beds had not recently been moved or vacuumed under as there were food crumbs under them.
The bathroom was extremely disappointing. It should have been refurbished years ago. Very small with a ridiculously large washbasin taking up much needed space.
The tiles were cracked mismatched, The seal around the narrow bath had black mould marks on it.
The shower head fitting was loose & looked as if it was about to come off of the wall. The shower did run ok with reasonable pressure & hot water.
The towels had seen better days.
The extractor did not appear to work.
I have stayed in many hotels, (chains, individuals & budget properties) in the past & although the character of the hotel was nice, to be quite honest the standard of the room would not reach premierinn for standards of facilities & cleanliness.

The food in the restaurant was excellent & always presented well.
We preferred the ambience in the conservatory to the main restaurant which seemed to lack in character. Even a few plants would make it less bland & almost canteen like.
There were a couple of items of furniture in the lounge area (armchairs) which were in dire need of reuphosltering. I know shabby is currently fashionable but these were tired & worn out & certainly did not add any appeal whatsoever.
The waitresses & bar staff were welcoming & helpful but most of the reception staff were a bit off-hand.
I thought the cost of the stay was expensive for the standard of accomodation provided.

Would I stay here again? - not really when there is other accomodation in the area which is less expensive & a better standard.
I have written this review as an honest account of my experience & hope it serves as constructive criticism, which is how I wish it to be interpreted.

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As there was a problem with the plumbing in our room,we were moved to the Cotswold Hotel for bed and breakfast. We found the service was excellent in both hotels

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