Overall good but room for improvement

It was a nice stay. Afternoon tea was really good and we were able to take a doggy bag as we wanted to save ourselves for our 3-course dinner. Starter and main were really good unfortunately pudding was disappointing. The hotel was on the whole nice but walls were paper thin so you heard virtually every word and action of your neighbours.
 

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Disappointing

When we arrived at the hotel on Friday evening, we were simply handed the room key and told to make our way to the hotel room; directions but no escort were given.

I assumed there would be a welcome letter which would explain the details of our package and what we should expect. Unfortunately there was no such letter or explanation.

We then went to the restaurant shortly after checking in, we had the embarrassment of having to ask what we were entitled to on the menu. If we hadn't asked and assumed we just simply selected 3 courses off the menu, we most certainly would not have been told about the supplements applicable on specific dishes.

The next day we went to the reception to find out how we went about taking up the coffee & cake and champagne or afternoon tea included in our package. The receptionist said we should have been given vouchers for the coffee and cake on check in which we had not.

Again, we had to go back to reception about the champagne otherwise none would have been offered.

The waiter on the second night seemed confused by the deal and charged the 3 course meal to our room bill. We additionally encountered another couple who were on the 3 night package and had also been charged for various items which they thought were included in their package including the supplements for certain dishes which the had not been told about and none of which are indicated on the menu. The supplements were only advised verbally with a vague approximation of the cost.

Whilst everything was sorted out eventually, it all just felt like hard work and not really helpful to a enjoying a relaxing weekend. Overall I felt disappointed - it's the first time I have used your service as I usually use Secret Escapes and have never encountered the difficulties we experienced this weekend.

Simply excellent!!

Lovely hotel in a fantastic location. Attentive and helpful staff - they really couldn't do enough.  Fabulous food - really couldn't recommend this hotel highly enough.

Romantic Weekend

Very friendly staff and the location was fantastic. Room was very clean and tidy and room service was excellent. Food was fabulous and the menu choices were exemplary. Overall really enjoyed our stay and would probably do it again.

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Enjoyable Valentine's weekend

We stayed here for two nights on a Valentine's package which offered great value for money on a popular weekend. On arrival, the staff were very warm and welcoming. Our room was clean, comfortable and well presented. The hotel is situated in the centre of Chipping Campden which is a picturesque town that has a good selection of shops and places to eat and drink. We had two evening meals and breakfast in the restaurant, the menu was creative and varied and the food was very good quality and well presented. Overall, we had a very enjoyable weekend and would both stay here again and recommend this hotel to others.

Good location but average hotel.

We chose the Noel Arms for its location and dog friendliness. In that respect it was very good with easy access to dog walks from the rear car park. We were, however, disappointed with the restaurant which had very little atmostphere and we didn't find the staff particularly friendly. We had a 3 course meal as part of our booking and the food was slightly above average but we did not expect a bill for £96.50. After returning the bill twice they finally got it right but feel we should have been told about supplements for steak when we ordered. It did spoil the night a bit.
Breakfast was good with plenty of choice and our room was clean and reasonably comfortable. All in all not a bad hotel but not as good as we expected.