Rather disappointed

I have already sent you an email to say that the room felt tired and well used, with marks on the walls and bed headboard. We also had trouble getting the hot water we wanted for the bath and shower. Not what we expected for a luxury stay that was not cheap. The late check-out was also pointless as the housekeeping staff were not aware, so knocked the door to make up the room anyway (despite my putting a sign up to say "not yet") and they were so loud with vacuums etc in the corridor and the room next door, we left before 12.00 anyway.

bathroom needing renovation.

Our bathroom was in a poor state of repair
chipped bath surround
mould on the walls

lavatory seat became dislodged when in use , and fell onto the floor, while we were sitting on it.
Luckily we were not injured.
We reported it to the staff, who tried to fix it , but were not able to do so

Not what we expected from a 'luxury hotel'

there is no lift and we had to take our suitcases up to our room on the top floor.
We are both in our 80's.
When we said something to the person on the desk he said we could have asked for help.

We emailed comments on our return home.

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Memorable stay

The staff in the hotel, restaurant and bar area were very nice. We liked the building, garden and room decor. We found it comfortable and charming. It was busy with a wedding staying there as well so it was lively. We will come back.

Very welcoming atmosphere

Lovely place, excellent restaurant and comfy public rooms, with very pleasant and helpful staff but the room, while well-equipped, was very small and the ensuite even smaller. Really welcomed them having an electric charge point, even though domestic (ie, slow) rather than rapid.

Winter Weekend Break - Most Certainly

A lovely stay - unreservedly recommended
Beautiful hotel and location
Very nice staff - reception and restaurant-professional and personable
Restaurant- low key relaxed and beautiful food
Our bedroom was very nice - great bed and view from the window

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Our stay at the hotel met all expectations. Staff were very professional with a friendly manner. They all went the extra mile. Location excellent too.