Manor House Hotel Moreton in Marsh Reviews
- 91 reviews
- Member since 2003
Moreton-In-Marsh, Glos., GL56 0LJ
Our confirmation said we would be upgraded if available, but we weren't upgraded. Disappointed.
Our confirmation email said that we would be upgraded if available, but we weren't upgraded. We were disappointed with that. For the money we thought our room would be better than it was. Our room was also the fire escape route which meant had there been a fire, other guests would have had to go through our room to get to the fire escape. We didn't like that.
We say...
As part of the package, there is a complimentary bedroom upgrade subject to availability on the day of check in however unfortunately all the higher graded rooms had been booked so this was not possible.
We have contacted the hotel, and your fire escape route which was from the bathroom was only for your use. All other guests had direct access to the main fire escape so would not have come through your room. Your bedroom locked and operated as normal.
Kind regards
Offpeakluxury
No review title
Good hotel , friendly staff, good food
No review title
Love the Manor House and everything about it. Very charming and very welcoming with great service. Food is great but have to say, the portions are pretty small. Could have eaten my dinner twice as first time there just wasn't enough! Make sure you have a big lunch or you may be hungry after dinner. Breakfast however was fabulous and with great portions! Great location and within easy reach of many super places. Very relaxing and cosy hotel. Look forward to going back there again and again!
Manor House Hotel Moreton in Marsh says...
Thank you for your comments and I am pleased to hear you are a fan of The Manor House!
I was of course sorry to hear that The Mulberry Restaurant wasn't quite to your satisfaction on this occasion and while I would suggest that we provide a four course meal which balances quality ingredients, rich sauces and exquisite presentation it is equally important that our guests feel satisfied and apologies if this was not the case on this visit.
We are lucky to also host the Beagle Brasserie within The Manor House which provides refined hearty fayre and is a great alternative to The Mulberry.
Either way, we look forward to welcoming you back to The Manor House in the near future perhaps.
Regards
Simon Stanbrook
General Manager
Return visit
Very welcoming and helpful staff. Restaurant was excellent.
No review title
Dianne
We had a pleasant stay .The only slight complaint was the breakfast ,I ordered avocado on toast and it arrived on plain bread not sour dough and the avocado was scooped onto the toast ,not mashed with lemon or seasoned so disappointing.Some of the staff seemed new and undertrained. A lovely setting and a tasty dinner.
Nice short break
We had a really nice two night break here.
Room was nice, and I believe that all the rooms are a little different.
The ambience in the restaurant and bar area is very relaxing and the food was excellent.
Our only gripe was that, on arrival, they had no knowledge of our payment, as it was through a third party, and so took some time to resolve. Apart from this we had a very enjoyable and relaxing time.
Lovely Cotswold hotel
This is a lovely hotel with plenty of outdoor seating in the grounds. Our room (room 1) on the ground floor seemed to be set up for wheelchair users, which we were not. Miniscule wash basin in the bathroom, otherwise nice room. As we were just coming out of covid restrictions, there was no room service or cleaning of rooms. The restaurant food was adequate, but not great. The staff, especially on reception, were friendly and helpful.
To be absolutely honest, we were a little disappointed, and reading about the history of the hotel in the room information, we felt it had perhaps seen better days and higher standards in the past.
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