Almost a perfect 5

Breakfast wasn't was poor, 2nd hand jam pots, no milk, tepid we can easily forgive this as dinner was excellent, all the staff were great and the rooms were spotless and very comfortable.

Disappointing

The window in the room as broken which meant we couldn t close it. We were there over the bank holiday weekend and it was cold. This was dealt with very poorly by reception staff who did little to smooth things over and were defensive and argumentative. Eventually the window was shut, but we were then unable to open it.

I don t believe the window latch had only just been broken - it looked as though it had been missing for some time and had clearly been overlooked by housekeeping staff.

The manager spoke to us just before we had supper and said he would be arranging something re the price via off peak luxury. We ve heard nothing more that a week later.

We paid a lot of money for our stay and not only was there an issue with the room, it was dealt with very poorly. I would expect a lot better service in a hotel of this standard and a certainly
wouldn t expect a broken window.

Nice hotel in great location

A lovely hotel with very attentive and friendly staff. Large comfortable bedroom & bathroom. Would recommend this hotel to stay for its central location in Morton in Marsh.

A pleasant stay

An efficient check in. Room was cosy which was ok but if I returned I d upgrade to a larger room. Bathroom very cramped with poor shower pressure. Could have done with an update or revamp. Garden was lovely to have pre dinner drinks. Food was very good and service satisfactory.

Lovely Cotswold hotel

This is a lovely hotel with plenty of outdoor seating in the grounds. Our room (room 1) on the ground floor seemed to be set up for wheelchair users, which we were not. Miniscule wash basin in the bathroom, otherwise nice room. As we were just coming out of covid restrictions, there was no room service or cleaning of rooms. The restaurant food was adequate, but not great. The staff, especially on reception, were friendly and helpful.

To be absolutely honest, we were a little disappointed, and reading about the history of the hotel in the room information, we felt it had perhaps seen better days and higher standards in the past.

Cotswold staycation

A thoroughly enjoyable stay in wonderful surroundings - only problem was weather a little too hot!

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We found the hotel accommodation and location good but the restaurant let the hotel down with no staff and poor food but the staff which were available tried their best under the circumstances.

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