Manor House Hotel Moreton in Marsh Reviews
- 91 reviews
- Member since 2003
Moreton-In-Marsh, Glos., GL56 0LJ
Very poor meal in restaurant that ruined our stay
When we arrived for our cream tea we sat down at a table that was dirty. When they brought over our cream tea they didn't bother to clean the table. The cream tea was delicious and the gluten free scones were absolutely marvellous! The good double bedroom was very cosy and for the offer rate we got, the value was ok but I wouldn't pay the standard rate for it. The breakfast was ok but I'd recommend they get a broader selection of continental food. We dined in the fine dining section of the restaurant but it was very poor. We are both gluten free having told the restaurant twice in advance. They didn't know this on arrival and on a few occasions brought us food with gluten in. When we advised them we couldn't eat it they chucked some gluten free crackers on the table and didn't even bother to remove the gluten food. We had paid £60 each for the taster menu so this was very unacceptable. The manager was very apologetic and has invited us back for a free meal as compensation.
Weekend away
We had a very nice time. The staff were very helpful.
Location very good, lovely town and nice to walk along the river and look at the shops
No review title
Relaxing hotel
A very enjoyable stay with friendly, professional service.
Manor House Hotel Moreton in Marsh says...
Thank you for your feedback
No review title
An unenjoyable stay
We didn't enjoy our stay. The room was rather small and extremely hot with the result that we spent an uncomfortable night. The staff were unwelcoming - so much so that they tried to stop us going to the restaurant although this had been booked. Finally, we were double charged on a part of the bill.
We say...
Dear A,
Thank you for taking the time to review your stay at Manor House Hotel, however we are sorry to hear that your stay did not meet your expectations.
We understand that the hotel have discussed these issues with you directly, so we hope that they have been resolved to your satisfaction.
With best wishes,
Offpeakluxury
No review title
Enjoyed our visit as with previous visits
Attractive hotel offering good service
A lovely attractive hotel fusing traditional with modern touches. Upon arrival we were greeted by a
Very friendly welcome.
During our stay the staff were always attentive and friendly. The service was really good.
The room we stayed in was comfortable if a bit tatty in places. The bathroom especially could have done with a bit of tidying up and modernisation.
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