Manor House Hotel Moreton in Marsh Reviews
- 91 reviews
- Member since 2003
Moreton-In-Marsh, Glos., GL56 0LJ
Disappointing
The window in the room as broken which meant we couldn t close it. We were there over the bank holiday weekend and it was cold. This was dealt with very poorly by reception staff who did little to smooth things over and were defensive and argumentative. Eventually the window was shut, but we were then unable to open it.
I don t believe the window latch had only just been broken - it looked as though it had been missing for some time and had clearly been overlooked by housekeeping staff.
The manager spoke to us just before we had supper and said he would be arranging something re the price via off peak luxury. We ve heard nothing more that a week later.
We paid a lot of money for our stay and not only was there an issue with the room, it was dealt with very poorly. I would expect a lot better service in a hotel of this standard and a certainly
wouldn t expect a broken window.
We say...
Dear Anon,
We're sorry for the issues you experienced during your stay, but we understand that the hotel have been in touch directly and have resolved the situation to your satisfaction.
If we can assist any further please do get in touch.
Best wishes,
Offpeakluxury
An unenjoyable stay
We didn't enjoy our stay. The room was rather small and extremely hot with the result that we spent an uncomfortable night. The staff were unwelcoming - so much so that they tried to stop us going to the restaurant although this had been booked. Finally, we were double charged on a part of the bill.
We say...
Dear A,
Thank you for taking the time to review your stay at Manor House Hotel, however we are sorry to hear that your stay did not meet your expectations.
We understand that the hotel have discussed these issues with you directly, so we hope that they have been resolved to your satisfaction.
With best wishes,
Offpeakluxury
DISSAPOINTED
have found it necessary 2 make a formal complaint. Would like s monetary refund
We say...
Thank you for your review.
The hotel have advised that the Deputy General Manager has been in contact with you directly regarding your complaint and that the issue has been resolved.
Please let us know if we can assist any further.
Kind regards,
Off Peak Luxury
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