Disappointing stay

Hotel is in an excellent location in the charming town of Morton in Marsh. Checked in at 3pm. Male receptionist polite but not particularly welcoming. Room was very clean and warm, albeit a bit tired and dated. Luxurious Molton Brown toiletries but very cheap mouldy single ply toilet paper. Broken seal in shower which was reported first thing in the morning, but was not fixed during 3 night stay.
First night we had cocktails which was included in our package. - it took the barman by surprise but did eventually find a cocktail list and told us in no uncertain terms that it was only the 10 cocktails included in the package. A younger barman appeared and served us two very nice 10 cocktails. We took our seats In the restaurant, ordered a bottle of wine, and the waitress came to take our order. We ordered our starters, but unfortunately when we went to order our main courses, it transpired we had been given the lunch menu. Correct menu was brought to us, and we ordered our main courses from a different waiter who very apologetic. However, our main courses arrived before our starters and were taken away and our starters then served which were excellent. However, my main course was Fish of the Day, and when it arrived for the second time, it had obviously been sitting on a hot plate and had turned to rubber. The manageress was very apologetic and gave us complimentary desserts, coffees, further drinks and didn t charge us for the bottle of wine.
Breakfast on all three mornings was very nice with attentive staff. The night receptionist was very pleasant and engaging, and wished a goodnight and good morning every day.
The ability to park at the front of the hotel was most welcome.
Excellent location to explore the Cotswolds; however did find far better restaurants and bars in the immediate area.

Weekender

Rooms etc were ok a bit on the small side but adequate, clean and tidy, lovely fluffy towels which were changed daily. Unfortunately the restaurant was closed even though we had booked a table the day before and were not told, menu was the same every night, and they ran out of things every night, not impressed!!! Breakfast was good staff helpful and friendly. Lovely garden with comfy chairs etc great for drinks in the afternoon/evening. Food definitely let it down.

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away days

A very good hotel to which I would willingly return. Staff were very friendly and the food good but limited over 4 nights stay. Dinning room good but lacked sophistication.

Bedroom had low beams, I am 6'6", no hand soap. Bed Linen not changed over 4 days, and bed not made up daily.

Garden said to be manicured but lacked recent attention, and garden tables not always cleared at night. Cushions left with water sitting in them - made them unusable.

We enjoyed our stay and would return if in the area.

Kevin Waterman

Bathroom bit of a let down

Rooms, bedroom cleanliness was good , would have liked a fridge (not essential) and unable to access to Netflix etc on tv, bathroom , a new toilet seat didn t make up for the mould, base of bath panel and around the extractor fan , for what your charging I would expect a higher standard and a walk in shower there s enough room .

Disappointed as noisy with group of men drunk using foul language in bar and garden until 2am

Hotel is okay. In middle of Main Street. Unfortunately our 2 day relaxing break was spoilt by this group of lads who were drinking and noisy from 7pm ish until 2.00 am. Our room was above the bar and our window was above garden. I weto reception at 1am and complained of the noise and the language being used and the receptionist asked the party to quieten down but unfortunately they didn t and then at 2 am they were stumbling up stairs falling into our door and shouting about what time they were meeting for breakfast. Then 2 of them were in the room above us and took ages to settle down. Therefore we got very little sleep. The second night at about 5am in preparation for a wedding the staff were shifting furniture in the wedding room which was also below us. For the money we paid for a relaxing weekend it was very disappointing. Hotel is very Cotswolds style but there was no carpet on stairs which also made it noisy.

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Double glazing ineffective against road noise. Toilet would not stay up .Needs option of walk in showers for older guests. Then we would stay again !!

Rather disappointed

I have already sent you an email to say that the room felt tired and well used, with marks on the walls and bed headboard. We also had trouble getting the hot water we wanted for the bath and shower. Not what we expected for a luxury stay that was not cheap. The late check-out was also pointless as the housekeeping staff were not aware, so knocked the door to make up the room anyway (despite my putting a sign up to say "not yet") and they were so loud with vacuums etc in the corridor and the room next door, we left before 12.00 anyway.