Anniversary Getaway

We were incredibly excited to have a 2 night stay at The Cotswold Hotel. As it was a special occasion, I upgraded our room to a Junior Suite. The room was disappointing for the additional cost. When booking my treatment at the Spa, I was advised they were in the process of changing products and had a limited selection of treatments. I had a facial and it was disappointing, not helped by the lady sniffing and clearing a cough throughout which was far from relaxing. The Spa was nice but the steam room had no lights and the shower did not work. We had evening meals booked both nights. I requested to eat in The Fig for fine dining but was told they only had the one restaurant available. The food was ok but over priced for what it was and the scallops I had were over cooked. We changed our second night to their sister hotel and noted at least 4 other guests complained about the service and quality of food. Whilst ours came out hot, I believe this was due to it being blasted in a microwave, the pork chop and chips were all dry, even with gravy. All in all our stay was disappointing and not the 5 star mini break we were promised and certainly not worth the money that we paid.

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Hotel and staff were wonderful however the food was very disappointing;the evening dinner was presented cold and when returned to the kitchen it still came back cold and therefore was not edible, the breakfast was also very disappointing ;we have stayed in numerous hotels but this is the first time we have had any complaints

Pleasant and friendly break

The staff were excellent, welcoming and very friendly, which made up for some tired areas of the property.

Bit disappointed Junior Suite was very tired looking.

We have stayed at Cotswold House Hotel twice, once about 5 years ago and we really enjoyed it.

This time we booked a Suite, stayed for 2 nights, ate in the bistro on both nights, and had several drinks in the bar.

Food is lovely, really well done and the restaurant is chilled but has atmosphere. Menu is contemporary and plentiful.

Our Suite was disappointing, none of the feature lighting worked in the bathroom, and some of the lighting in the bedroom was also not working. The tea and coffee area was a cupboard that was well past it's best, and was sharp and missing pieces of wood.

There was a huge sofa, which was impossible to sit comfortably on as it was incredibly deep, this would have been easily solved with some cushions.

Toiletries were frankly pitiful for a Suite.

Overall there was nothing even remotely special about the room, which is disappointing as you expect a Suite to be luxurious.

Sadly we would not return.

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Very shabby could do with decorating through out . Stayed in suite outside Hotel building. Very expensive but not with the money. Came back one afternoon to find the handyman relaxing on the sofa talking on his phone. When I complained the receptionist laughed and said that was unbelievable . Not sure that he acted on the situation . Having said that the waiting staff were lovely especially Stefan Would stay again because of Fig restaurant and Location

Spa weekend

Lovely old hotel in very pretty Chipping Campden.
Really nice spacious bedroom but with a ridiculous amount of lights & a whole panel on the wall to work them! Ceiling lights, side lights, a complete light show for the bathroom including disco lights over the bath! fireplace lights, wardrobe lights, desk lights & tea making corner lights but you had to stumble around in the dark trying to push the right button on the panel & no way you could keep a small light on in the bathroom to stop you breaking an ankle stumbling on the two steps down into it for nighttime trips to the loo.
Breakfast was preordered & disappointing, very greasy fried breakfast & very sparse buffet of cereal & pastries etc. Also they offer a 10am sitting but rush you to finish by clearing everything away from the buffet. On the Sunday we had cold toast with no butter & when we asked for more they bought the toast again with no butter, by the time we got the butter, the toast was cold.
Dinner was ok, not exceptional.
The spa was small but pleasant & you book a two hour slot, unfortunately there were not enough loungers for everybody & my friend & I shared one, people were arriving after us with nowhere to sit & it s awkward in such a small space.
Both hand basins in our bathroom were leaking from the U bends leaving quite a puddle on the floor, maintenance came to fix them but they still leaked.

Nice location

Hotel is in a great location in the middle of the village.

Beautiful old building with nice grounds.

Decor is nice, but a bit tired/rough and could do with a freshen up.
Wi-Fi poor and room facilities are a bit basic.

Staff are friendly, but service at breakfast isn t great- especially as you pre-order and book times, so shouldn t be a surprise when they are busy.

Spa is nice but only semi-related to the hotel, so be sure to book well in advance.

Compared to other hotels we ve stayed at for similar costs this one just doesn t compete.

Meeting Friends

It s an interesting hotel that in the past would have been well appointed however it s in need of refurbishment. We were unfortunate to have a room that had an unacceptable smell. The duty manager was quick to act and show us to another room which I believe was a suite. Although this was a large room and a nice gesture it was in need of refurbishing. For a balanced review it s fair to say that our friends had a very nice room although I m not sure it would be what you would expect for a superior room which is what we booked. The restaurant service and food was excellent with freshly cooked breakfast. Car parking is difficult when you arrive and there are limited spaces at rear of the hotel. My wife left her umbrella in our first room and the reception staff were not helpful however the barmen finally retrieved it for us.