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We have stayed at the Noel Arms on many occasions over the past 30 years but thought that we would treat ourselves to the Cotswold House this year. Our junior suite was very disappointing. Complicated lighting systems and heating systems which required the maintainance man to explain. Cold bathroom. Limited restaurant menu and the same on both nights we dined, extremely slow service at breakfast on the Sunday, no doubt due to the wedding party there. We were promised that some compensation would be sent to us in due course but nothing has been forthcoming so far

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A Big Let Down for the money & hype

Room on 2nd Floor, adequete, but dated, toilet flush was difficult, poor maintence in shower area etc Evening Meal was good & staff attentive. Breakfast totally different story! Servive was shockling bad, took 1.5hours to finish. Porridge was lumpy & not really edible. We had the toast 30 mins before breakfast came, which had to be pre ordered the night before. It didnt say what it included, but just said how did you like your eggs! it came with Black Pudding & Beans, which most left, it did have bacon & a poor sausage! Our toast was stone cold by this time, we requested more! Fortunately we had stayed the previous two nights at Wych Hill House at Stow, which was cheaper and far better breakfast, evening meal & Service was excellent

Lost its va va Voom

Having stayed at the hotel some ten years earlier I was expecting to arrive and find the same fabulous boutique hotel, however, it has lost its sparkle. The room the food the atmosphere the staff were all shadows of the former hotel. It may be the result of Covid and they are getting themselves back on their feet but my wife and I were disappointed and sad.

Won't be going Back

A one night stay was for my 60th birthday, i am so gutted for my lovely husband who spent all that money on one night which was a massive disappointment. The lad that greeted us was ok, showed us to our cottage and how to operate the hot tub, unfortunately there was no canopy or gazebo or anything so we couldn't use the hot tub because it was hail stones, there was no way we could sit in it. went to the restaurant where we were challenged on how we liked our steak cooked, because rump was the only steak they had, we asked for well done, he came back and said it would be 20 mins should he bring us some bread, we were brought pitta bread with balsamic/oil and two rolls which were clearly frozen part baked not fresh. The male only staff were all cold, no banter or chat, no one smiled. We were given a complimentary glass of Prosecco, we expected to find two mini bottles in our room, no, we were given a voucher at reception to hand to the bar, how tacky is that.
I think as we are in England it would be nice to have a canopy so if the weather turns bad you can still sit out in it, or offer an alternative maybe in the spa if you cannot use the hot tub, to spend over 400 on one night in a average room is a rip off in this country, we paid for an upgrade we couldn't use, i would also suggest the bottles of prosecco in the rooms not a voucher, and biscuits that are still wrapped, not just four biscuits put in a glass jar.

Great restaurant, poor hotel

We had to be moved into a different room prior to our arrival due to weather damage. There were a couple of problems with the new room one being the shower did not work nor did the ceiling lights in the bathroom, reception were informed immediately and again the following morning but nothing was done.

Its ok-ish stay

Staff were very unfriendly, room is average. Cant say we enjoy it much!!

Short break at Cotswold House

We booked for four nights but left after three. Although the hotel is very pleasant and in an ideal spot the food in the Fig restaurant was grossly overpriced with a very small menu choice which is only changed infrequently. The food was of good quality but small portions and the puddings very boring with not even the option of ice cream or maybe a nice fruit salad. The cheese was good however. We decided we would rather come home than stay another night although we had paid for it.