No review title

Hotel spectacular, spa needs attention to customer service

A beautiful hotel & grounds. Restaurant & food were exemplary. Beautiful evening meal & good breakfast choice Booked a one night spa break for myself, Mum, Aunt & Daughter. Quite bedrooms, good beds & plenty of hot water Unfortunately the spa experience let us down. First a mix up with treatment bookings, meant several attempts to resolve with two treatments not available after booking system & telephone conversations both failed to secure slots. The foot spas were out of order & the outdoor whirlpool was shut for half the day due to chlorine imbalance. Towels & robes need replacing as very tired. We were given a complimentary afternoon tea to compensate when I complained. The girls who carried out our treatments were nice & professional. Body massage was the strong point of the day.

In The Heart Of Warwickshire

Some interesting architectural features, eg fireplace, panelling
Beautiful views across the formal gardens and golf course.
My meal was excellent, cod with prawn sauce, but my wife needed more vegetarian options .
Good variety for breakfast, but keeping food hot over-cooked the fried eggs. Difficult I know.
Our room was comfortable and spacious, shower over bath not the best for us, but plenty of hot water.
The staff we met were helpful and polite, no complaints, only praise.
Charlecote Manor is nearby and worth a visit (National Trust)

Our much needed few days away to relax !

A beautiful setting for a getaway break.
Excellent customer service, fantastic food and wine.
Room very comfortable and overall cleanliness throughout the hotel was excellent.
Spa and Golf facilities are excellent.

We would highly recommend a stay here and look forward to a return visit.

Lovely place for short break

All staff friendly and helpful., did they best to accommodate our needs.
Good selection of items for breakfast menu.
Spa facilities were clean and tidy, and very good.
Bedroom was spacious, clean and tidy, and quite warm - our heating was on, which was needed
for the time of year we visited. For the future - consider double glazed windows and mini fridge.

Lovely large well maintained grounds and gardens.

Would recommend.

No review title

restaurant

Disappointed with Restaurant Menu. Only provided Table d'hote NO A La Carte Menu, and of the Table menu, the only meat dish of pork NOT available. Table d'hote overpriced - 35 for Fish and starter,otherwise offered Bar Menu. Breakfast was no more than average.
The ambience of the hotel was fair, but needed an injection of TLC. Room was very spacious, but looked tired. No water provided on first night which for an alleged 4-star hotel is not the service expected.
Location was superb.

Disgusting and dirty

We booked into the Welcome hotel and were given a room on the ground floor. The bedroom itself was ok but the bathroom had no blind up to the window and was very cold. So we were given a second room.
The second room was an improvement but covered in cobwebs and strange stains on the furnishings and walls.As we pulled back the duvet the sheet came with it and exposed what I can only describe as the filthiest mattress I've ever seen. There was no mattress cover on the bed and it exposed a
mattress that was totally unacceptable. How you can put people into a room that I would consider a health hazard I'm just incredulous.
There were cobwebs everywhere in the hotel and some surfaces hadn't seen a clean in ages.
The restaurant was ok and food was pretty decent but there was only 4 of us in there so no atmosphere whatsoever. The other 2 evenings we went into Stratford to eat ... An opportunity missed by the hotel.
All this didn't make for the best break and we will think twice about using Best Western again.