Excellent stay

We had a lovely 3 night stay. Big room (103). Food was good. Enjoyed some time in the spa. Lovely grand hotel, there are some places that the edge of stair carpets are a bit threadbare but this didn t detract from a comfortable break.

Tired and needs TLC

Hotel was tired and needs a refresh,gardens need a lot of help as well,not much love out there.staff were helpful and cheerful.spa pool was to cold so couldn t relax on loungers by pool without shivering some of the equipment was not working/available spa staff were unhelpful but the gym was ok.

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not what we were expecting!

Very disappointing - booked a package deal but no bottle of Prosecco waiting in our room as promised .had to ask for it .
Executive room was very small and we changed to another non executive room that was bigger .
Couldn t charge our drinks to the room as apparently we had no credit on file - no one asked for this at check in !!!
Reception gut hat to bring us personally the Prosecco as no I else was available to do this . Check out was also annoying as we asked for a receipt which seemed to be a technical problem as the guy wasn t authorized to do this ???

The bat man was not very attentive - although he served us drinks twice in the restaurant - we were basically. Ignored at the bar until we asked him if we had to come to the bar to order .

Annoying that the pool area is not directly linked to the main house .

Pleasant

A pleasant stay - very big - some issues with the room but staff very helpful and friendly.

Welcome hotel

Beds very good some rooms need a update windows in most rooms are shut but a very big draft still comes in some rooms have been updated but curtains are shredded spoils the room some baths are peeling breakfast is good hot and warm but evening meal is so long either the staff are slow or the chef is almost 3hrs just to half soup and slow cook roast belly pork We enjoyed are stay but needs a bit of a shake up

Nice Hotel and grounds

Interesting old building and lovely grounds / golf course. Room was comfortable but bathroom was small and dated.
The spa and pool were nice but the guy on reception was brusque to the point of rudeness.
The staff in the hotel were helpful but the service at dinner was so slow it spoilt the whole evening unfortunately.