My husband and I enjoyed our stay ( we have stayed at your hotel before), we had a lovely time.

I was not very impressed with one of your Restaurant Staff, I found this member of staff, not very welcoming, rude and not helpful with requests. May I suggest additional customer service training is required.

Major upgrade required

Not great the place needs an upgrade, tread-bare carpets in places, badly soiled furniture in our room, reported radiator not working on first night never got fixed, They had to move us from our first room because we had view over dust bins & the curtains & the shower curtain were dirty. The locker doors were falling off in the spa. Our evening meal included in our deal was very poor with little choice & the meat was mostly fat. I am sorry to give it a poor review because this place could be very special but that will take a few million pounds. We love to go on short breaks like this but this hotel his well behind the computation.

Overnight stay was fine.

We had a lovely duplex suit for our last minute overnight stay with our dog, the space was very clean comfortable, well laid out and more than we needed. Sadly we arrived at dusk in the rain, our accommodation was a distance from reception and the car park, very limited lighting and even less signage to Romeo which is one of maybe 10 apartments behind the spa. Dinner was ok and delivered in a timely manner, the menu and service does not reflect the name or style of the hotel and its past reputation. Equally breakfast was totally self service from a selection of stations, I ve never experienced pump pot coffee other than at business meetings. It was disappointing based on historic stays. The restaurant manager was very good at dinner.

Review

There was a long wait at reception when arrived.
The bed was not at the standard expected as ir was 2 singles pushed together and kept seaparating leaving a gap .. not what is expected of a double / king room.
The bathroom floor and carpet outside was also very slippy for some reason and a couple of times nearly fell

The food was very good at the meal and the spa was also lovely. Apart from the two issues above we would like to return

Still awaiting a response

I have just arrived back from a one night stay at the Welcombe Hotel and Spa, in Stratford Upon Avon.

I m afraid to say that I have returned from my trip feeling thoroughly short- changed and disappointed. Whilst I know that the reasons I m about to outline, are not at all the fault Country Hotel Breaks, I think that you should be made aware of the situation at this hotel. I would just like to say that this is the first complaint email that I have ever sent, to a travel company or otherwise, but I m feeling really very unhappy about the last two days.

The hotel claims to be a spa hotel with a state of the art spa . The jacquzzi was closed. The foot spa was closed, the tiny outdoor pool was freezing and the loungers were falling to pieces and covered in rust (that subsequently covered and ruined my swimsuit). I had booked my mum this trip for her 60th birthday and as you can see, the spa was really not an option. Having spent half an hour, we decided to leave.

The website shows photographs and menus of cocktails. We were told upon arrival that they were between menus and therefore had no ingredients for any cocktails other than an Aperol Spritz .

Everybody at the hotel seemed fairly confused about us asking the whereabouts of the bottle of sparkling wine when we arrived, but we did eventually get one (even if the bartender was not to be seen again for another half an hour and I had to go and retrieve the bottle from the ice bucket behind the bar myself, in order to have a second glass)

In addition to this, there was a mix up with our room, meaning we had to move. The new room had no view, a broken wardrobe that we couldn t open and the room service lady had obviously decided that two squares of toilet paper were sufficient and neatly folded them into a triangle

Then, there was a mix up with our meal. We decided to eat the margarita pizza instead of the cream cheese and mushroom one that we ordered, because quite frankly we d given up hope and the waiter had disappeared for an age.

I did, in the very British way, apologetically complain to be offered another room (another floor above, not much better and we declined having to move all of our bags for a third time) a bottle of wine with dinner (we were under our 36 per head towards the meal and so really didn't see this as an apology) and told that the marketing team would be in to speak with me in the morning.

I m afraid that, in the morning there was no body around to be seen and I got the impression that we were wanted to leave quickly with the express check out papers pushed under our door.

The building is beautiful, even with the tired carpets and substandard rooms. The grounds are stunning. The staff were polite, but I feel that this deal was very over-sold and really was very poorly delivered. At 170 for the two of us, we would have been better off staying in the centre of Stratford and having a decent pub tea, with change to spare. Instead, we had no spa, a very substandard room for the night, poor service, a bottle of wine and margarita pizza. I think you should know the situation before you continue to sell this deal, I am absolutely sure that I will not be the only guest who has left feeling this way.

It was supposed to be a lovely, relaxing break for my mum and I, but unfortunately we both feel pretty let down.

Good weekend away

This deal was a very good offer, the hotel was relaxing, and welcoming. Lovely that the dog could come into the bar with us. The rooms were comfortable, dinner was ok, breakfast was nice, the late checkout was a bonus, would visit again.

Disappointing

We were very much looking forward to a romantic weekend away. However we were really disappointed. The room was really tired, no towels in the bathroom, stains on the carpet and the wall. Additionally, which I know can t always be helped, but our room looked out onto the trade entrance so was really noisy in the mornings. I tried to shake the initial disappointed but then was get down again in the morning by the breakfast. The lid to the almond milk was completely black with mould, when I got back to our table, my partner had already started eating, and the cereal had a big lump of coagulated mould in it. I told the person running the breakfast and they just said oh , there was no apology for this. The spa was really nice, we had our showers there to avoid using the tired bathroom in the room. Lastly, our booking said we would have a complimentary bottle of sparkling wine, we did not get this, we only had a complimentary drink. I chose not to mention this during our stay and was going to give feedback when checking out however the person checking out did not ask us how was your stay. Overall, I would not recommend coming here or will be going back anytime soon.

Beautiful setting for walks and close to Stratford

Really welcoming atmosphere. Stefan, the restaurant manager, was extremely helpful with my dairy intolerance and checked everything on the evening menu. He remembered me at breakfast and directed me to dairy alternatives. So kind and helpful!