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Description not matched by reality

A beautiful looking building that we had not visited for over 50 years. Time and service standards have not been kind to The Welcombe.The package for our two night stay included : A welcome drink on arrival, not given. Expected early occupation promise not delivered and our room, on the second floor, was up four flights of stairs. (The property does not have a lift) The room was okay even though the sash windows in all but one of the units could not be opened and one set overlooked the hotel refuse area. We had to ask for shower toiletries as those left in the room were all shampoo and lotion.
Bar staff although willing were inexperienced and the stock available did not match all those offered in the bar menu. The restaurant greeter asked if we were on a dinner, bed and breakfast tariff we were so were told that we could choose only two courses from the limited table d hote menu. The food was good and the portions generous. Compared with other four star hotels the breakfast selection and standard was poor. I shared my concerns with the office staff and was offered free drinks in the bar and evening snacks from the bar to make amends for the missed welcom drinks and dinner course.
The fact that thre aren t any lifts in this property should feature in both your website and that of the hotel.

Just don't eat there!

The hotel itself was very nice, nice gardens, but food was ridiculously expensive, ie fish and chips on bar menu was over 19. Soda water from gas outlet was 3.50 and the cost of a beer and single spirit and soda was over 14! Breakfast was self catering and food was not fresh or hot after 9. We were supposed to have a meal on first night, but got the cheaper meal instead, and prosecco in our room never arrived. After complaining we got a credit for drinks we had paid for.

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Overall we had a lovely stay and really enjoyed ourselves the hotel and grounds were very nice
The staff in the spar were really good
The restaurant staff worked hard but needed a bit of training the food was ok
We did have an issue with the restaurant manager
We had made coffee in our room and decided to take it on to the terrace over looking the gardens we were told in no uncertain terms that this wasn't allowed
I thought his conduct was rude as there were other guests next to us and he could of been a bit more discreet
Obviously he hadn't been trained properly I reframed from getting in to an argument with him and we went back to our room and decided not to eat in the restaurant on the next evening

Initially disappointed but overcome by a much better room upgrade

We we a little disappointed by the room we were initially given as it was very dark & dingy, and nothing like what we were expecting, with a terrible view of the back yard . Also there was no bottle of wine in room as described in our package, we had to ask at the bar if we could have our sparkling wine. As it was my wife s birthday I felt we had to return to reception to reject the room. To our pleasant surprise we were then given the Hathaway suite which was lovely. The evening set meal was quite limited for choice but very pleasant all the same & the Spa facilities were very good. However, we only got 10% discount on our treatments as hotel guests and not 12% as our package stated. Overall I would have to say that the hotel & spa is in need of a little tlc (eg beds around pool broken & hotel a little dirty in places , mirrors in dining room s were filthy).

Reunion

We met up with old friends in Stratford because it is about halfway for travel and offers much to see and do. The ladies went shopping and the men played golf. A good time was had by all with the Hotel offering its usual high standard of service. We come every year and will be back!

Could be wonderful ....

On arrival this place is impressive, beautiful grounds. The hotel is a huge old building which looks beautiful but once inside the cleanliness and almost forgotten about theme starts to show. Areas of this hotel are lovely but very mirrors actually had writing and drawings on them in the dust from who knows when! Then there are areas that are just derelict with old tables shoved in the space. The fixtures and fittings are all tired. There's not enough staff to show you where to go those that are there are young and running around like headless chickens. There seemed to be a lack of mature staff giving direction. The room was up in the eaves, squeaking floorboards wherever you walked, the bathroom was huge but old, the hairdryer was one of.those old ones fixed to the wall with a tube that omitted heat!!! The room had far too much furniture in, the window sill had its own insect graveyard but everywhere else was clean. View was the bins. The Spa was dirty, untidy with many things out of action. Cups and towels lay strewn everywhere, the reception staff were bored and unhelpful when muttering information about where to change it was find your own way. Dinner was great but took an age, however they were very busy and short on staff. Bedroom at night was the hottest I've been in.but the 2 fans in the room on arrival should have hinted at what was to come. Breakfast was good but again the dust was shown in its full glory. The grounds still had litter and glassware from a wedding strewn about. It's such a shame as this could be a fabulous place with a professional cleaning company in residence, the spa needs everything repairing and new sunbeds as they nearly all have holes in them. Mature staff are needed as the youngsters are doing their best but need direction. The spa staff need some intense training on customer service and basic cleanliness of a spa!

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