Wood Norton review

Magnificent Hotel where the Staff are excellent, the food is great and the total package is one to be thoroughly enjoyed.

Good stay for visiting the local area

All went as planned from booking in to receiving all parts of our package

A relaxing few days!

This was our 2nd visit to the Wood Norton and we enjoyed our time. We stayed in a very comfortable room which had recently been re-furbished and had a pleasant view over the gardens. The staff were cheerful and helpful and they added to the success of our stay. We returned to this hotel as we were particularly impressed with the restaurant and the quality of the menu on our first visit. We were slightly disappointed this time as the menu wasn't as creative and didn't have the variety which we enjoyed last time. However, it was a very pleasant place to relax and we would recommend the jazz evening!

Wedding Anniversary Celebration

We were given an upgraded room in the main house which was huge even though we were only staying one night. Their attention to detail with service was brilliant and fully met our expectations. If only we could have stayed longer but the romantic break was an excellent way to celebrate our anniversary.

Excellent staff

Staff did their very best to look after us, but there was a problem with the heating (room 204) the room was cold  and it did not get much warmer.  Also reported that the bathroom fan was running constantly 24 hours a day.
The restaurant food was very good, but the choice of just the same 4 items 3 days running was not what we expected.  All the staff that we encountered were very polite and attentive.

hobbit hole

The restaurant was excellent, staff top notch, chef very talented, sommelier previously employed at Chewton Glen Hotel (Relais Chateaux) we are members, also trained at La Manior Oxford very helpful guy .
The room a hobbit hole tucked away in an annex, we upgraded to another room 100, General Manager very helpful

Disappointed from Shropshire.

I booked this hotel for our wedding anniversary. Although the hotel itself was lovely, I was rather disappointed to find that they couldn't arrange to have flowers in the room as a surprise for my wife.  On the first night, the hotel smelt of smoke from the fire, caused by a faulty extractor fan which was rather unpleasant.
The staff are pleasant and helpful and the hotel is lovely, clean and the rooms are comfortable.

need staff who know what they are doing!

We decided to book for one night prior to going on to an event.
On arrival the hotel looked as advertised and was not disappointed, however that didn't last for long.
We arrived early so our room was not ready, that's ok, we asked if we could have our afternoon tea, which was part of our booking, whilst awaiting our room, we were told no problem just let the bar man know, oh dear the barman looked at us as if we had two heads, when we requested our afternoon tea, we sat down and awaited our tea, well the tea came with a flourish of the barmans hand saying enjoy, however there was nothing but tea, we asked where the scones were he muttered something about on the way, well about 30 minutes later the scones arrived!! We couldn't believe it, asked for fresh tea, which eventually came. People that sat down after us were being served before us!
We were pleased with our room, unfortunately the hotel had a power cut about 6pm, our evening meal was booked for 7pm, consequently the kitchen was having problems, on arrival for our meal we were asked to wait in the bar and someone would come and talk to us, they never did, we did hear a young girl saying they were having to get an engineer out, I know this was unavoidable, but surely to keep your guests happy a drink on the house should be provided and apologies etc.  We evenually sat down for our meal, I was sat next to a heater that was blowing out ice cold air, I requested a move, and did so, the menu was not to our liking at all, we asked if there was a second menu, we were told no, one of the junior managers came into the dining room, and said there was another menu and this was brought over, the manager started to resolve our problems, we came to an agreement in how to overcome the problems we met, this was very nice of him, but the bad service should never have happened in the first place.
At breakfast we were asked if we wanted tea/coffee, we ordered, but surprise surprise it didn't come, we were asked again, still didn't, the barman from the day before then asked us, this time it came! One pot of tea when we noticed other tables were getting one each, as we were leaving the said barman brought another tray of tea, we asked why, he said you are table 4? Were we? it was for the couple near us. Well I just give up! We have been offered another stay free of charge, but I don't know if I could take that offer as I could not stand the stress, the staffs attitude in the bar and resturant was very poor to say the least, and throughly spoilt our mini break.