Some good, some bad, some funny.

On arrival it became clear that only one of three 'extras' purchased on line were on the system. Finding the room was a bit of a problem - signage was odd. Maisie [amazing receptionist] had to walk us to our room in the end!
The service in the restaurant was really slow due to staff shortages and a couple of the staff showed their inexperience.
Being woken up at 03:00 by a faulty fire alarm was not much fun especially as we had to go looking for the staff to find out if the alarm was for real or false.
The alarm went off on the following evening too and at least this time, after being prompted, the duty manager visited rooms to explain that there was a fault in the system and apologise.
The fire alarm went of a third time on the morning we left and staff came through the breakfast room assuring us all was under control - quite funny in the end.
In the room - the toilet roll holder was barely hanging on at a jaunty angle. The room was not particularly clean but comfortable and spacious.
Positives - breakfast was good, the hotel is on a bus stop and 20 mins from the middle of Stratford.

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Very pleasant hotel, but not as good as many other Off peak luxury hotels we have stayed at. The bedroom was well equipeed, but rather small.The breakfasts were excellent, , hot plates and croissants etc. All food very hot.
Our main disappointment was the dinner on the first night. The spring rolls I had as a starter were so crispy they fell apart , and it was only 1 spring roll cut in two!. I had wanted turkey, which was on the menu. I was told there was no bread sauce and no cranberrysauce as they had run out because of the Sunday buffet - we stayed on Monday. I thought the menu very unimagintive and ended up having scampi and chips.The choice was limited for a top class hotel.
I dont think I would stay again though it was reasonable value for money.

Fab Location

Staff were lovely, room clean & quite but usb sockets would be useful
Stayed in room 54 but the entrance & hallways stank of smoke! Smokers gather in the entrance! The carpets in the communal areas in this building really need replacing to be honest.
The overall aspect looks unloved as overgrown so gardener needed as really lets it s down as could look amazing. Needs more tlc overall outside as kerb appeal is not good at all. When you drive past it actually looked closed

We had a nice few days though & the staff make it but suggest management take a good look at outside.

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We had no hot water to our bathroom during our stay. Reported on day two to reception, no improvement by that evening. On our last morning we spoke to a member of staff near our room, possibly house keeping, the water was hot when we returned from breakfast. Too late for our stay!
Otherwise ok.

David & Maureen

Very good,only stayed one night but enjoyed it.

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The location was great but didn t like the stairs up to our room and no walk in shower.But maybe my husband should have confirmed this before .

Pleasant stay

Very friendly and helpful staff. Room needed a little tcl but fine for our 1 night stay. Evening meal in the restaurant was very good