The Bear of Rodborough Hotel Reviews
- 231 reviews
- Member since 2003
Stroud, Glos, GL5 5DE
No review title
Fab Weekend
The bedroom was quite small ,but the bed was large and comfortable. We managed to get a good deal on a booking site whereby the overall cost included dinner one night,a glass of prosecco on arrival and a cream tea one afternoon. On checking in we were told that the sparkly could be had with our dinner on the second night of our stay,this was only a small point but contributed to a very relaxing weekend. The breakfasts were good and the dinner on our second night was excellent. The location of the hotel is ideal,you can walk from the hotel to the commons and also meander through the villages and country lanes behind the hotel. Overall a magical weekend away.
We say...
We are so pleased to hear that you enjoyed yourselves and that you found the little extras, included in our package, helped you to relax. Minchinhampton common is also a great place for flying a kite, if the mood takes you!
Kind regards,
Offpeakluxury
No review title
Outstanding Weekend
My wife and I spent two nights at this hotel and a warm welcome on arrival set the scene for the rest of the stay. The polite and friendly staff were quietly attentive and gave good advice on eating late following the excellent afternoon tea! The restaurant menu choice was very good and the exceptionally presented food tasted delicious.The bar had a good selection of ales and inviting areas to sit with log fires that enticed you to relax. Our room was tastefully decorated and extremely comfortable. The hotel is well situated within a short drive from numerous places of interest. I would definitely recommend this hotel to friends and family.
No review title
A most enjoyable experience - Staff could not have been more helpful - Food is excellent - A thoroughly friendly and relaxing Hotel - This is our 3rd visit to The Bear
No review title
Nothing special
Booked the deal that included dinner, cream tea, prosecco etc but was not offered any of the extras apart from dinner.
Dinner was not great, so wish now that I had booked just a room or even a different hotel.
Just because you use good expensive ingredients doesn't mean that the food is well prepared. Why ask how you want the beef fillet when you serve it completely dry and overbooked anyway? For £250 for 2 nights, you can get something much better in a better location.
This place has the potential to be nice and welcoming, but its just not.
Everything could be improved here from service, food, decor.
We say...
We are sorry to hear that you did not enjoy your stay.
We understand through our further communications with both you and the hotel team, that you did receive the glasses of Prosecco and cream tea, however felt that you should not have to ask for these.
We do ask in our terms of use, that our customers take a printed copy of their confirmation with them to the hotel to present on arrival, which demonstrates all of the inclusions in the purchased package, and that the package has been paid for in full. If a customer has no printer to hand, then the confirmation can be shown on a smartphone on arrival, or we can send out a copy in the post (on request). Following your feedback, The Front of House Manager at the Bear of Rodborough has also taken steps to ensure that the extras are confirmed by their reception team on arrival.
The Restaurant Manager has explained that he did speak with all guests that evening, to ask if they were enjoying their meal. This is done so that if this isn't the case, any issues can be rectified there and then, as they only want you to have a satisfying evening.
We do believe that £125 per night, with dinner on the first evening, glass of Prosecco for two, cream tea for two and a Full English breakfast each morning, is a competitive price for a stay in a Country Hotel in the Cotswolds on a Friday and Saturday night. Being an area of outstanding beauty and easily accessible by motorway to a lot of people, weekends in the Cotswolds are popular throughout most of the year, Having said that, we do have some cracking winter deals in the Cotswolds at the moment- if we can help find a suitable hotel in future, please contact our reservations team on 0845 2871007.
Kind regards,
Offpeakluxury
A perfect birthday weekend
Arrived at the bear to a very friendly welcome which continued throughout our stay. I cannot fault the staff and the way they made our stay perfect, from the front of house, restaurant, bar and room service.
The very special touch was my birthday card, handwritten from all the staff, which really touched me.
Would I return, definitely and have recommended it to all our friends and family.
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