Wedding anniversary disappointment

Booked this as a luxury break for our first wedding anniversary
Description of the hotel being on the green is very misleading
The hotel fronts the main road and not The Green
Rooms very average
Service very poor,reception didn t answer the phone despite ringing several times, good job I wasn t having a heart attack !! No welcome drink as promised, had to ask,overall feel was off a tired hotel trying to drum up business. Description totally misleading and as the booking was a surprise it didn t help when reception demanded money despite me having already paid and then shouting out the price to my husband !!!!!

Not great value or real luxury

Booked one of the better rooms at this hotel and pretty disappointed it was tiny, just enough space for the bed and two chairs. Staff were ok but not adept at dealing with pushy customers (of which there were many) who didn't bother to join the queue leaving others like me waiting a long time- this happened several times, at check-in, at the bar, at the restaurant, and its just rude to ignore customers who are waiting, so I wasn't very happy with that.
The place is ok, it just doesn't deliver a luxury experience, its just like a pub with small rooms... Not very impressed for the price, I've stayed in better places for the same money.

Lovely old coach house

Bedroom was very small I m only 5ft and I struggled and beds were very hard booked for two nights only stayed one staff didn t ask how was our stay and why we were leaving restaurant extremely expensive and no vegetarian option chef did knock up a vegan burger which was awful and on telling them they didn t offer to take it off the bill it was the most expensive bed roll I ve ever had Not recommended

Nothing special

Booked the deal that included dinner, cream tea, prosecco etc but was not offered any of the extras apart from dinner.
Dinner was not great, so wish now that I had booked just a room or even a different hotel.
Just because you use good expensive ingredients doesn't mean that the food is well prepared. Why ask how you want the beef fillet when you serve it completely dry and overbooked anyway?  For £250 for 2 nights, you can get something much better in a better location.
This place has the potential to be nice and welcoming, but its just not.
Everything could be improved here from service, food, decor.

No review title

Although the room was comfortable, felt that it needed a bit of an update .Walpaper was peeling off in the bathroom .The staff were excellent though and the food was excellent

The Bear

Unfortunately, being an animal lover, I disliked having to keep walking by the poor bears in the reception area. That, of course, is my own personal opinion. On the whole we enjoyed our stay. The staff were very good, reception, restaurant, bar and cleaners. The carpet in our bedroom needs replacing as it is worn under the windows and having been told we would be in an Executive Room, was rather surprised at this. The food in the bar area, we found, was actually better than the restaurant. However, the view from our room was spectacular, it was Room 50, I believe, but I cannot remember the name, sorry! Loved the fact that the Christmas decs were up, really made it feel like Christmas!

Disappointed

Having stayed several times, we feel this hotel has gone down hill. The staff were mainly helpful and friendly but not enough of them to keep bar area clean, tables not being cleared quickly or tables not being wiped down. Ate in restaurant first night in package deal disappointed, meals very pretty but minute and unfortunately no flavour, we choose different things but definitely lacked taste. Asked if we could change package following night to eat in the bar, receptionist very helpful and said would be no problem. Unfortunately not much better, starter fine asked to have a 10 min break between courses they said would be fine but was about 30 mins which we didn't mind but when steaks arrived seemed to have been kept warm and only tepid, ate them as we were hungry. Did mention it to the waiter who was apologetic and said we should have said sooner. This experience has put us off returning.

Relaxing retreat

We booked a Friday to Sunday stay. Whilst our stay was booked through a deal we were not informed that there was a wedding at the venue until 10 days before we arrived only because our dinner on the Saturday night could not be in the restaurant. When we arrived on the Friday there was a wedding that day too. Whilst the hotel were very good at giving us a room away from wedding guests (of both weddings!!) it did feel like we were the odd ones out every evening when relaxing in the bar and we were gate crashing the pre/post wedding celebrations.
The hotel itself has the usual Cotswold charm, lovely room with big bed. Bar food delicious! Would come back maybe not during a double wedding!!