Tewkesbury Park Reviews
- 445 reviews
- Member since 2017
Tewkesbury, Gloucestershire, England, GL20 7DN
Disappointing
We expected more as the cost was quite high. Getting into our room was difficult as the doorway was obstructed with a wardrobe being stationed too closely inhibiting opening the door. The spa was in a different building to the hotel not what you expect in a luxury setting. Not value for money.
Very Disappointing - never again
Week booked a 4 night Spa break at Tewkesbury Park but on arrival we soon realised that this was a mistake. Our room was on the third floor of a separate accommodation wing that had no lifts, the room was small and incredibly hot as there was no air conditioning or fans. We returned to reception and was offered a better room in the main building that at least had AC but again no lifts. After a very mediocre lunch we went to book our Spa treatments only to find that there was only one therapist and two Spa rooms. There was no treatments available for the whole of our staff. When we complained we were informed the Tewksbury Park is a golf venue and definitely not a health Spa. On our second night the noise in the bar was terrible with a group of guests shouting and drinking heavily. This went on until the early hours. We were so disappointed we left a day early. The venue is in a stunning location but what is on offer is well below acceptable standards. All In all it turned out to Beth s most expensive swim I have ever had.
Over rated
Helpful reception
Just a golf hotel really
Food dull. Restaurant staff gauche and naive
Breakfast low quality
Waste of time and money
Incredibly underwhelming hotel. Would never recommend. I m just glad we used a voucher we received and not our own money.
Tewkesbury Park says...
Oh dear. I'm so very sorry that Tewkesbury Park wasn't for you and, although there's no detail that I can particularly address, I'm very disappointed that you felt our property was underwhelming. It'd be useful to know what was missing or what went wrong to leave you with such a poor impression. Our guests usually comment on their experience of our facilities, the consequence of the £10m investment, which has recently occurred and most of all, the friendly, professional and helpful hospitality, which is provided by the team. We hope that we can continue to hit the mark with so many of our guests, which is helping to make our property successful. With best wishes and my apologies, Patrick Jones, General Manager
What a pity
The hotel has fenced off the 'real' disabled parking bays and painted a white wheelchair on two narrow parking bays. I was told I could not park close to the entrance because my car would block a fire exit. I hold a blue badge for parking. There were no signs indicating that the area was a fire exit and I found it very difficult to believe.
It is my opinion that the hotel is breaking the law (Equality Act 2010) by their actions.
Before I stayed I phoned to inform the hotel that i had mobility issues, they said that's alright we've got you in rooms close to reception. They didn't mention the three flights of stairs both up and down to get to reception. Truly I found their attitude to be deeply offensive towards disabled people. If it had not been for Jordan and his polite professional demeanour, I would have left that day and gone straight to the County Court to issue a claim against the hotel.
Tewkesbury Park says...
Tewkesbury Park is an old building built on the crest of a hill. This is one of its unique selling points but at the same time presents operational challenges as there are multiple and frequent changes in floor height. We have a duty and obligation to address these challenges and Mrs Watkins can be assured that we have done a lot of work in this area. Mrs Watkins's room was Room 101, which is along from the secondary entrance and close to the restaurant. I understand that Mrs Watkins was able to walk unaided and therefore the room would have been entirely suitable. Her kind comments about Jordan and the customer service he provided are the example of the most important aspect, namely direct help and assistance. Mrs Watkins left her vehicle immediately by the main entrance doors and adjacent to the bollarded area by our new conference centre. Vehicles cannot be left for long periods in this location since any fire evacuation would be hindered. Immediately opposite the hotel entrance are two correctly marked disabled parking bays. I understand that these were occupied at the time which was somewhat different to Mrs Watkins' assertion that they were roped off. She was asked to move her vehicle when one of the disabled bays had become free however when doing so the bay became occupied by another guest so it was agreed that she could park in the chevroned area, generally used for hotel deliveries. I believe that she considered this to be the "fenced off" area but in fact this is fencing which marks the external boundary of a garden.
We are sorry that Mrs Watkins suffered such outrage that, had it not been for our hospitality, she would have felt the need to take legal action against us. We make no discrimination between any guests and treat everyone equally.
General Manager
Tewkesbury Park
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